User`s guide

78
How To Return Equipment for Repair
Return Procedure
Return Procedure
If you need to return your HP/Agilent 8922 or HP/Agilent 83220 to Agilent
Technologies, first obtain the correct Service Center shipping address from your
local sales office and carry out the following procedure.
Refer to ‘Sales and Service Offices” on page 79 for contact information.
CAUTION: Instrument damage can result from using packaging materials other than the original
shipping materials or equivalent. Never use styrene pellets as packaging materials. They do
not adequately cushion the instrument, do not prevent it from shifting in the carton, and can
cause instrument damage due to ESD.
1 Please send the following information with the returned instrument:
a Type of service required.
b Description of the problem and whether it is constant or intermittent.
c Name and phone number of technical contact person.
d Return address.
e Model number of returned instrument.
f Full serial number of returned instrument.
g List of any accessories returned with instrument
2 Send copies of any performance data recorded for the instrument.
3 Pack the instrument in the original shipping materials or the equivalent.
4 If the original shipping materials are not available, follow these steps to repackage the
instrument for shipment:
a Wrap the instrument in antistatic plastic to reduce the possibility of ESD-caused
damage.
b Obtain a double-walled, corrugated cardboard carton of 159 kg (350 lb) test
strength. The carton must be large enough and strong enough to accommodate the
instrument. Allow at least 7 to 10 cms on all sides of the instrument for packing
material.
c Surround the instrument with 7 to 10 cms of packing material to protect it and
prevent it from moving in the carton.
5 Seal the carton with strong nylon adhesive tape.
6 Mark the carton "FRAGILE, HANDLE WITH CARE."
7 Retain copies of all shipping papers.