Specifications

Ordering
Information
Parts can be ordered from any Hewlett-Packard Sales and Service
Office. Refer to Table 1-3 for a listing of sales and service offices. To
order a part or assembly, quote the Hewlett-Packard part number,
indicate the quantity required, and address the order to the nearest
Hewlett-Packard Office.
To order a part that is not listed in the replaceable parts table, include
the instrument model number, the description and function of the
part, and the number of parts required. Address the order to the
nearest Hewlett-Packard Sales and Service Office.
Direct Mail Order
Within the USA, Hewlett-Packard can supply parts through a direct
System
mail order system. Advantages of using the system are as follows:
w Direct ordering and shipment from the HP Support Materials
Organization in Roseville, California.
n No maximum or minimum on any mail order. (There is a minimum
order amount for parts ordered through a local Hewlett-Packard
Sales and Service Office when the orders require billing and
invoicing.)
n Prepaid transportation. (There is a small handling charge for each
order.)
I No invoices.
To provide these advantages, a check or money order must accompany
each order. Mail-order forms and specific ordering information is
available through your local Hewlett-Packard Sales and Service Office.
Direct Phone-Order
Within the USA, a phone order system is available for regular and
System
hotline replacement parts service. A toll-free phone number is
available, and Mastercard and Visa are accepted.
Regular Orders: The toll-free phone number, [phone], is
available 6 AM to 5 PM, Pacific time, Monday through Friday. Regular
orders have a 4 day delivery time.
Hotline Orders: Hotline service for ordering emergency parts is
available 24 hours a day, 365 days a year. There is an additional
hotline charge to cover the cost of freight and special handling.
The toll-free phone number, [phone], is available 6 AM to 5 PM,
Pacific time, Monday through Friday and (916) 785-8HOT is available
after-hours, weekends, and holidays. Hotline orders are normally
delivered the following business day.
1-16 General Information