User`s guide
M3000A/M3046A/M3015A/M3016A Service Guide
5-40 Troubleshooting the Instrument
Troubleshooting the Printer Connection
Here is a list of some easily corrected troubleshooting cases. If the fault is not described
below, investigate further as soon as possible. For more information, see "Testing the
Instrument" and "Repairing the Instrument".
0HVVDJH :KDW7R'R
You cannot find the print softkeys, or the
Print Screen SmartKey is inactive.
Make sure that the printer is configured (see Connecting a Printer in "Installing
the Instrument").
You do not get a printout. If printing via an infrared link—
Make sure that the printer is connected to the JetEye.
Make sure that the JetEye is positioned properly at the side of the Monitor (see
Installing the Wireless Infrared Printer Connector (M3080A #H02) in "Install-
ing the Instrument").
Make sure that both the JetEye and the printer are switched on.
If printing via a network link—
Make sure that the printer is connected to the M3 Print Server network (see
Connecting a Remote Printer in "Installing the Instrument").
Make sure that the printer is switched on.
Data is missing from a printout and the
printout is at lower resolution than normal
The laser printer was switched off, but the Jet-Eye was left on. This results in
the described behaviour. Users should be advised always to switch the printer
and Jet-Eye off together.
Your printout is too big for the page: This can happen if the JetEye is switched on but the printer is switched off
when you start printing.
Make sure both the printer and, if necessary, the JetEye are switched on, then
print again.
A REMOTE PRINTER NOT AVAILA-
BLE message appears on the screen:
Check that the Monitor is connected to the M3 Print Server network.
If it is not, connect it (see Connecting a Remote Printer in "Installing the
Instrument").
If it is connected, contact the M3 Print Server system administrator.
The printout does not appear at the net-
work printer but there is no error message
at the Monitor:
Check that the network printer is switched on and not in an error condition.
If it is both switched on and in an error-free condition, contact the M3 Print
Server system administrator