Specifications
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SERVICES AND SUPPORT
Telephone Service
●
Telephone access to skilled Agilent
s
ervice professionals
●
Available parts option
●
Fast identification and resolution of
h
ardware problems
●
Low cost
Software Service
●
Telephone access to trained technical
professionals
●
E
nhancements to the original
application software purchase
●
Software bulletins that identify
discovered defects and
recommend workarounds
●
Fast identification and resolution of
software problems
●
A
fixed annual cost for software
upgrades makes budget management
more predictable
●
A single cost-effective source
for telephone support and
software updates
●
A convenient way to keep up with the
latest software enhancements
Onsite Instrument Repair
For selected Agilent instruments
●
Hardware telephone support with
access to skilled, factory-trained
Agilent service professionals
●
Travel expenses and labor
●
Optional coverage for consumables
used during repair
●
A fixed annual cost for parts makes
budget management more predictable
●
You can choose the response method
that fits your business needs
and budget
Offsite Instrument Repair
For selected Agilent instruments
●
Option 1: Replacement with
an identical instrument (your
fastest choice)
●
Option 2: Return to Agilent for repair
●
Less expensive than onsite repair.
●
Fast and easy.
●
Includes extensive diagnostics and
testing that are not feasible with
onsite maintenance or repair.
Preventative Maintenance
●
Expert cleaning, adjustment,
lubrication, and inspection
of your instrument
●
Travel expenses and labor
●
Coverage for consumables used
●
Maximum uptime
●
Extended instrument life
●
Confidence in the integrity
of your measurements
Installation Qualification (IQ)
●
Qualification and documentation of
shipment completeness
●
Comprehensive system and application
software verification tests
●
Delivered by professionals with
training certification
●
Supplies the evidence you need to
satisfy regulatory agencies
●
Helps fulfi
ll the master validation plan
– and change-control SOP
requirements – for the IQ phase
Agilent Services Features Advantages to You