Specifications

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SERVICES AND SUPPORT
A Total Commitment to Your Lab for One Fixed Cost
Agilent service agreements operate under a yearly fixed cost, which includes preventative
m
aintenance, compliance, telephone support, repairs, parts, and labor. No matter how
many service visits or replacement parts you need, this fixed cost covers it all – at no
additional charge
The Unmatched Expertise of Fully Trained Engineers
Y
ou can rest assured that the engineer who arrives at your site will perform the requested
service with optimum skill. That’s because Agilent engineers …
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Are experts in instrument operation, maintenance, compliance, and repair.
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Continually update their training and qualifi
cations.
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Use only Agilent factory-approved replacement parts, columns, and supplies to ensure
peak instrument reliability.
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Carry calibrated, traceable tools and testing equipment, as well as Agilent hardware and
software qualification protocols.
What’s more, most Agilent engineers are part of the Agilent product development team.
So you can be certain that ease of repair, maintenance, and compliance are built into your
GC and GC/MS systems right from the start.
The Flexibility to Select the Solution That’s Right for You
Our team will work with you to help your laboratory achieve …
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Maximum uptime
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High productivity
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Total compliance
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Extended instrument life
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Fast problem resolution
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Verified system performance
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The skills and knowledge you need for
efficient operation and maintenance
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Consistent, in-depth documentation
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Reduced administrative burdens
If you choose, you can also consolidate instrument maintenance and repair services into
multi-year agreements for administrative ease and greater cost savings.