Technical data
74 AGILENT CUSTOMER ASSISTANCE
Ordering Information
Communication With Agilent
We are committed to providing convenient local support and
the best possible attention to customer needs on a worldwide
basis. A listing of our offices appears on the back cover of this
catalog. Your entry point to the resources of Agilent is through
the local office nearest you. Our field engineers and order
support specialists are well-equipped to provide you with
assistance in product selection, as well as related business
information such as current product availability, prices and
delivery to your location.
Agilent field offices are tied into a sophisticated intra-
company communications system. This not only means prompt
transmission of orders to any of our product responsible
divisions, but it also speeds the flow of regular messages
among all our field offices and factories. The objective, of
course, is to provide the fastest possible response to your
product interests.
Placing Your Order and Delivery
Our employees at the field office nearest you will be pleased
to provide assistance in selecting the Agilent equipment most
appropriate to your needs and to help you prepare your order.
If you need information on prices and availability, or would
like someone to take your order, call one of the offices listed
on the back cover of this catalog
Should you need more detailed applications information,
you may also request a copy of the dc Power Supply Handbook
(application note AN-90B, part number 5952-4020). Agilent
has this application note and most other literature in stock and
ready to mail.
We want to be sure the product we deliver to you is exactly
the one you want. Therefore, when placing your order, please
specify the product’s model, accessory, or part number, as well
as the products name. Be as complete as possible in specifying
exactly what you would like, including standard options.
The products can be ordered using your VISA, MasterCard,
American Express Card, or open an account over the phone.
Selected products in this catalog (identified by the
telephone icon) are available for off-the-shelf shipment as
well. You can receive your products within 5 working days
of placing the order. This applies to standard products only,
and a maximum order of five per product. Everything you
order is backed by our 60 day money back guarantee.
Shipping Methods
Power product shipments to destinations in the USA use
express or truck transportation. If fast delivery is needed, we
gladly ship by air freight, air express or air parcel post, when
specified on your order, at prevailing rates.
Shipments to destinations outside the USA are made by
either surface or air.
Pricing, Quotations and Pro Forma Invoices
To obtain destination prices, formal quotations, pro forma
invoices, or other information you need before ordering,
contact your local Agilent office, distributorship, or Customer
Call Center serving your area.
Inside the USA:
Call the Test & Measurement Customer
Business Center, 1-800-829-4444, or write,
P.O. Box 4026, Englewood, CO 80155-4026.
If you are an international customer requiring formal
paperwork such as pro forma invoices of FAX, FIC, or C&F
quotations, please contact the Agilent office or representative
serving your area. A list of international offices can be found
on the back cover of this catalog. Exportation or importation
assistance is also available.
Terms of Sale
Agilent’s standard terms for established customers in the
USA are net 30 days from invoice date. Other terms are
contained in the customer’s purchase agreement.
Leasing, rental and extended financing are available. Your
nearby Agilent office will be pleased to discuss your require-
ments and work with you in setting up an appropriate
program.
Outside the USA, please contact your nearest Agilent sales
office or an authorized subsidiary or distributor regarding
terms for orders placed with them.
Product Changes
Although product information and illustrations in this
catalog were current at the time it was approved for printing,
Agilent, in a continuing effort to offer excellent products at a
fair value, reserves the right to change specifications, designs,
and models without notice. We also reserve the right to
correct printing errors and change prices.
On-line Technical Support
Call us and speak to one of our on-line, experienced sales
engineers. You can get quick product specifications, discuss
your application or get help with a competitive comparison.
All Agilent sales engineers have firsthand experience with our
power products and are ready to answer your questions.
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Assistance