Technical data

AGILENT CUSTOMER ASSISTANCE
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Customer
Assistance
Supporting Your Success
We firmly believe that our obligation to you as a customer goes
far beyond just the delivery of your new power product.
Agilent’s commitment to engineering excellence is equaled by
our commitment to help you achieve the best results from your
equipment for years to come. Our flexible support solutions in
user documentation, hardware, and support services bring you
many benefits:
•
• Shorten the period between purchase and
effective use of the product
•
• Deepen your understanding of your Agilent power
product and its capabilities
•
• Make available unique resources for maintenance
and troubleshooting
• Your results are measured in greater overall
productivity and lower cost of ownership.
User Documentation
A thorough understanding of your equipment’s capabilities
is essential to achieving maximum performance from your
investment. That is why we provide user documentation that
is organized with the precise information you need to use your
new Agilent power product in your application. When needed,
the maintenance section provides complete information
on performance tests, calibration procedures, and
troubleshooting procedures along with circuit diagrams
and replacement parts lists.
Your Agilent power product is delivered with the essential
user documentation needed for you to understand the prod-
uct’s capabilities and to use it in your application. New prod-
ucts have service information in a separate document. If you
wish to order service documentation or additional copies of
user documentation (such as operating manuals, user’s guides,
quick-start guides, and programming guides), call Agilent
Technical Support Parts at 1-877-447-7278 (U.S. only). For
international customers, our web site is updated regularly
with online-viewable or downloadable manuals. Visit us at
www.agilent.com/find/manuals
Service and Calibration
To help minimize equipment downtime, Agilent maintains a
worldwide service organization staffed with trained engineers
and technicians who are backed by the designers and a large
inventory of replacement parts. Maintenance and repair tech-
nology comes right out of the original design centers for your
power products. When things do go wrong we correct them
quickly and cost-effectively.
Our Customer Service Centers rely on automated processes
to calibrate instruments and diagnose problems. Our invest-
ment in automation enhances the quality of repair and
repeatability of calibration. This efficiency results in savings
for you.
We know turnaround time is important to you. Our Customer
Service Centers will quickly and accurately enable you to get
back to business promptly. They will repair or calibrate any
Agilent instrument covered by an Agilent Service Agreement
in most parts of the world within five working days of receiv-
ing the equipment. Whatever your needs, we intend to be as
flexible as possible in meeting them. Repair and calibration
are offered, to commercial or military requirements, on a
per-incident basis or under a service agreement. For more
information, ask your local Agilent Customer Service Center
for additional details. Regional phone numbers can be found
on the back of this catalog. U.S. residents can also call the
Agilent Instrument Support Center at 1-800-403-0801.
Warranty
Product warranties are a means by which Agilent provides
customers with a safety net to protect them from product early
failures due to design, workmanship, or component problems.
Warranties also provide important feedback on product
reliability which is essential for ongoing quality improvement
programs.
The traditional warranty coverage for Agilent power
products is for three years from date of shipment when the
defective product is returned to a an Agilent Customer Service
Center for repair.
Because of recent advances in design methodology and com-
ponent reliability, the warranties on our recently introduced
system power supplies and dc electronic loads have now been
extended to three years. The products with the new three year
warranties are highlighted throughout the product description
section of this catalog.
Support Options
Agilent Support Options add support services to product
warranty to provide you with quality support for an extended
period of time. These competitively priced and easily ordered
services demonstrate our commitment to quality and low cost
of ownership.
Option W30 - 3 Year Customer Return Repair Coverage.
Adds two years to product warranty to provide you with
a total of three years of return-to-Agilent repair service
from the time of hardware delivery.
Option W32 - 3 Year Customer Return Calibration
Coverage. Provides 3 years of return-to-Agilent calibration
service from the time of hardware delivery. Coverage
includes scheduled calibration at our recommended
calibration cycle, as well as calibration after a repair
performed by Agilent. Please ask your local Sales
Representative for price and availability.
Consulting Services
As measurements and technology have become more
complex, Agilent’s equipment has become more sophisticated.
Our wide range of consulting services helps you to take full
advantage of your equipment’s capabilities. Whether you
need a few hours of guidance from an experienced consultant
or a complete custom plan, our Application Engineers and
Project Centers are ready to help. Please ask your local Sales
Representative for more details.
Regulatory Compliance
All Agilent Power Products meet the following regulatory
specifications unless otherwise noted.
These products comply with the requirements of the
Low Voltage Directive 73/23/EEC and the EMC Directive
89/336/EEC (ISM 1A) and carry the CE-marking accordingly.
These products comply with the Australian EMC require-
ments and carry the C-tick mark.
In addition, these products comply with the following safety
standards:
EN61010.1 (1993)
UL 3111-1 (1st Ed. 1994)
CSA 22.2 No. 1010.1 (1993)