Specifications

E36xxA: Instrument Repair Procedures
Question: My E36xxA DC Power Supply is broken; How can I get it fixed?
Answer: If your E36xxA fails within three years of the original purchase, Agilent will repair or replace it free of
charge. If the instrument fails after the three-year warranty has expired, Agilent will provide a quote to repair or
replace it at customers expense. The decision to repair or replace the instrument will be made locally by Agilent.
In the United States, there are two separate repair strategies that you can use, depending on your individual
circumstances.
Agilent Express. With this option, you simply call a toll-free telephone number (800-258-5165) to arrange for
immediate replacement of your failed unit with a new unit. For more details, refer to Chapter 6 in the Agilent
E36xxA Service Guide. Please note that with this procedure the
replacement instrument will have a different serial number than your original instrument. If you are required to retain
your original serial number, you should use the Standard Repair Service described below.
Standard Repair Service. With this option, you can return your failed instrument to the nearest Agilent Service
Center. Depending on the nature of the failure, the Service Center will arrange to either repair or replace the
instrument.
Outside of the United States, the Standard Repair Service option is the only solution currently available; Contact
your nearest Agilent Service Center for the most current information.