Specifications

Chapter 2 Service
Returning the Instrument to Agilent Technologies for Service
94 Assembly-Level Service Guide
1 Write the following information on a tag:
• Owner’s name and address
• Instrument model number
• Complete serial number
• Description of service required or failure indications
2 Attach the tag to the instrument.
3 Pack the instrument.
If you have the original packaging materials, refer to the following section
titled “To Pack in the Original Packaging Materials.” If the original
packaging materials are not available, you can order new materials
through an Agilent Technologies Sales Office. The new materials are
identical to those used by the factory when packaging the instrument. If
you want to use commercially available materials, refer to the section
titled “To Pack in Commercially Available Materials” on page 95.
To Pack in the Original Packaging Materials
Whenever possible, repack the instrument in its original packaging for
shipment. In any correspondence, refer to the instrument by the model
number and complete serial number.
• Disconnect the power cord, probes, cables, or other accesso-
ries attached to the instrument.
• Make sure the folded corrugated spacer (which normally con-
tains the manuals) is in the box to ensure proper fitting.
• Make sure one of the polystyrene blocks is in its proper posi-
tion in the box.
• Place the instrument, front panel end first, on the polystyrene
block.
• Place the other polystyrene block on top of the rear end of the
instrument to secure it. Seal the shipping container securely.
• Do not return the manuals with the instrument. Return an
accessory only when it is a part of the failure symptoms.