Specifications

Table Of Contents
Chapter 2 Service
Troubleshooting the Counter
162 Assembly-Level Service Guide
NOTE If the counter’s firmware version code is 01.07 or 01.08, then
perform the procedures in this section or contact Agilent
Technologies about obtaining a firmware upgrade. (Refer to
“Obtaining Repair Service (Worldwide)” on page 93.)
If the firmware is up-to-date and errors are still being reported, then
continue with the following procedure. Refer as necessary to “Error
Messages” starting on page 163.
Reseat the Boards
Power off the unit, disconnect the power cord, and remove the cover. Re-
seat the processor board, and the main board. Reinstall the cover,
reconnect the power cord and power up the unit. Look for any errors still
being reported after power-on.
Re-Run the Counter Self Test
Even if you ran the self-test previously, after reseating the boards the self-
test should be run again. (Refer topage 159 .)
NOTE After diagnosing an error or problem and isolating the failure to
an assembly, refer to Chapter 3, “Replacing Assemblies,” in this
service guide for assembly removal and replacement procedures.
NOTE After replacing an assembly, perform the calibration procedures
in this chapter.
CAUTION DO NOT swap the motherboard, the processor board, or the front
panel board from one instrument to another. These boards
contain model number and serial number information that
uniquely identifies a specific unit, and boards that are
mismatched to the instrument may result in problems with its
performance, licensing, serviceability, importability/exportability
or warranty. It is also likely that unpredictable error messages
could occur. (See “Error Messages” starting on page 163.)