System information

© Agilent Technologies 2002, 2003 Administering Agilent 3070 Systems (MS Windows NT and 2000) 3-17
Chapter 3: Setting Up and Configuring New Systems
Software License
Activation
Troubleshooting
If for some reason you can no longer use the license key
after activation, use the following recovery process.
Loss of the software key may be due to:
■ hardware modification or replacement including
controller, hard drive, LAN card, etc.
■ inadvertent license file deletion,
1 Locate your software entitlement certificate and
reconfirm your license activation key.
a From any computer with internet access, log onto
the Agilent Software Licensing website at
www.agilent.com/find/softwarelicense.
Follow the instructions on the website to redeem
your license.
NOTE
If you do not have Internet access or cannot
contact Agilent through this website, call your
local Agilent representative or call the Agilent
Customer Support Center at 1.800.447.8378 for
assistance.
b In the space provided, enter the Order Number
from the Entitlement Certificate for the feature
you wish to reactivate.
NOTE
If you do not have the entitlement certificate and
order number, you will not be able to retrieve your
software activation key through the Agilent
Software Licensing website. You will need to call
the Agilent Customer Support Center at
1.800.447.8378 for assistance.
c Enter the Entitlement Certificate number in the
space provided. Hit Enter or select Search.
d Select option III Get previously-issued
licenses for this order number
.
e Right click on the file listed and choose Save
Target As
to retrieve the license file,
f save the license key file in the
$AGILENT3070_ROOT/lib directory on your
3070 controller or test development computer.
NOTE
This process will only work for the same MAC
address to which the original license was
submitted. If no license history is found or you
cannot locate your entitlement certificate, contact
your local Agilent representative or call the
Agilent Customer Support Center at
1.800.447.8378 for assistance.