Technical data

Contacting Keysight Technologies 7
N1911A/1912A P-Series Power Meters Service Guide 119
Returning Your Power Meter for Service
Use the information in this section if you need to return your power
meter to Keysight Technologies.
Packaging the power meter for shipment to Keysight Technologies for service
• Fill in a blue service tag (available at the end of most hardcopy
Keysight Service Guides) and attach it to the power meter. Please be as
specific as possible about the nature of the problem. Send a copy of
any or all of the following information:
• Any error messages that appeared on the power meter display.
• Any information on the performance of the power meter.
• Use the original packaging materials or a strong shipping container that
is made of double- walled, corrugated cardboard with 159 kg (350 lb)
bursting strength. The carton must be both large enough and strong
enough to accommodate the power meter and allow at least 3 to 4
inches on all sides of the power meter for packing material.
• Surround the power meter with at least 3 to 4 inches of packing
material, or enough to prevent the power meter from moving in the
carton. If packing foam is not available, the best alternative is SD- 240
Air Cap TM from Sealed Air Corporation (Commerce, CA 90001). Air
Cap looks like a plastic sheet covered with 1- 1/4 inch air filled bubbles.
Use the pink Air Cap to reduce static electricity. Wrap the power
meter several times in the material to both protect the power meter and
prevent it from moving in the carton.
• Seal the shippin container securely with strong nylon adhesive tape.
• Mark the shipping container “FRAGILE, HANDLE WITH CARE” to
ensure careful handling.
• Retain copies of all shipping papers.
CAUTION
Power meter damage can result from using packaging materials other than
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the power meter or prevent it
from shifting in the carton. Styrene pellets cause power meter damage by
generating static electricity and by lodging in the rear panel.