User guide

Troubleshooting IMPAX

As you install or upgrade IMPAX servers, you may encounter various installation and configuration

problems.

Troubleshooting: IMPAX Client slow and erratic post-upgrade

Issue

After upgrading, IMPAX Client display is very slow at a site using McAfee Antivirus software.

Details

A McAfee Antivirus setting called Buffer Overflow Protection (BOP) can cause this behavior.

Solution

Disable BOP in McAfee. Alternatively, use McAfee EPO or Protection Pilot to reconfigure the BOP to

run only at fixed intervals, such as every five minutes.

Troubleshooting: Must back out of the Application Server

upgrade

Issue

A problem has occurred and I must return to the previous version of the Application Server software.

AS300 Upgrade Guide—IMPAX 6.2 or later to IMPAX 6.4 66

AGFA COMPANY CONFIDENTIAL