Installation guide

Troubleshooting: IMPAX Client slow and erratic

post-upgrade

(Topic number: 10210)

Issue

After upgrading, IMPAX Client display is slow at a site using McAfee Antivirus software.

Details

A McAfee Antivirus setting called Buffer Overflow Protection (BOP) can cause this behavior.

Solution

Disable BOP in McAfee. Alternatively, use McAfee EPO or Protection Pilot to reconfigure the BOP

to run only at fixed intervals, such as every five minutes.

Troubleshooting: Reports not displaying on the

IMPAX Client

(Topic number: 60414)

Issue

Reports are not being displayed on the IMPAX Client, and the report source is listed as UNKNOWN.

Details

This indicates a problem in the report migration.

Solution

Fixing this problems requires updates on several servers.

1. On Connectivity Manager, using ISQL, type the following:

use mcf; select distinct(issuer_of_patient_id) from mcf_patient_id where

use_of_patient_id ='PRIMARY' = PrimaryDomain

select distinct(requesting_service) from mcf_service_request = site_identifier

Consult Connectivity Manager support if requesting_service has multiple values.

2. On the Database Server, using CLUI, type the following:

select distinct(domain_id) from agfahc_patient_id = PrimaryDomain

where PrimaryDomain matches the value used on Connectivity Manager.

AS300 Upgrade Guide—IMPAX 5.2 or 5.3 to IMPAX 6.5.3 78

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