Installation guide

Troubleshooting: AgfaService user not created by

the installer

(Topic number: 140394)

Issue

The installer did not create the AgfaService user.

Details

You can manually create the AgfaService user and update the password file. You must do this before

the file is exported to other systems in the cluster.

Solution

1. Open a command prompt.

2. Type

C:\mvf\bin\passkey -M SET -u AgfaService -P "password"

where password is the password you want for the AgfaService user.

Troubleshooting: Reports not displaying on the

IMPAX Client—no default report source

(Topic number: 120765)

Issue

Reports are not displaying on the IMPAX Clients.

Details

After upgrading to IMPAX 6.5.3 from a version prior to IMPAX 6.3, IMPAX Clients cannot retrieve

reports because no default report source is configured. This situation may arise even when a valid

report source is specified during the upgrade process.

Solution

On the IMPAX Client, if a user opens a study and the expected report is not displayed, check the

Application Server’s AgfaHC.Pacs.Web.Services.Log file for error messages that indicate a default

report source could not be found. If you find this type of message in the log file, configure a default

report source.

1. Log into the Application Server.

Select Start > All Programs > Agfa Healthcare > Business Services > Configurator Tool.

AS300 Upgrade Guide—IMPAX 5.2 or 5.3 to IMPAX 6.5.3 76

Agfa Company Confidential—Subject to Non-Disclosure Obligation