Installation guide

A
Troubleshooting IMPAX
As you upgrade IMPAX servers, you may encounter various problems.
Troubleshooting: Error finding uninstall information
for the previous version of IMPAX
(Topic number: 121194)
Issue
During an IMPAX AS300 upgrade, the following message is received:
Error finding uninstall information for the previous version of Impax.
Please manually uninstall.
Details
The IMPAX 6.5.3 installer looks for certain IMPAX 6 registry keys and, if they are not found, an
error message is displayed. This may occur, for example, if an IMPAX 6.3 installation does not
complete and the system is restarted. The installation needs to be manually cleaned up before IMPAX
6.5.3 can be reinstalled.
Solution
1. Manually uninstall the AS300 software.
a. Open Control Panel.
b.
In Windows 2003, select Add or Remove Programs.
or
In Windows 2008, select Programs and Features.
c.
Select AGFA IMPAX AS300.
AS300 Upgrade Guide—IMPAX 5.2 or 5.3 to IMPAX 6.5.3 73
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