Installation guide

Solution
Before retrying the installation, attempt to determine why the installation failed and correct the problem,
if possible. You can find specific error messages and more information on the installation in these log
files:
• C:\mvf\data\logs\mitra_install.log
• C:\mvf\data\logs\SystemInfo.log
• C:\mvf\data\logs\build_mvf.log
After the problem is determined and resolved, reinstalling the IMPAX software requires four steps:
1. Restart the system as indicated by the installer, even if failures have occurred.
2. Determine if the security package was applied.
If the installation failed after the security package was applied, you must log in using the
AgfaService account to reinstall the IMPAX software. If the installation failed before the security
package was applied, you must log in as a Windows administrator to reinstall the IMPAX software.
Refer to the instructions that follow.
3. Uninstall the IMPAX software.
4. Install the IMPAX packages again, using the correct user account.
To determine if the security package was applied
1. Log into Windows as a Windows administrator.
2. At a command prompt, type isql -E.
If this fails, the security package has been installed and you must uninstall and reinstall the IMPAX
software using the AgfaService user.
To uninstall the IMPAX software
1. Open Control Panel.
2. Select Add/Remove Programs.
3. In the Windows Add/Remove Programs dialog, select AGFA IMPAX 6.3.
4. Click Change/Remove.
5. At the prompt, type your name and click Next.
6. In the confirmation dialog, click OK.
7. In the Maintenance Complete dialog, select Yes, I want to restart my computer now and click
Finish.
IMPAX 6.3 AS300 Installation Guide 82