Installation guide

Troubleshooting

As you install or upgrade IMPAX servers, you may encounter various installation and configuration

problems.

Server name registered in SQL Server is incorrect

Issue

If the server name registered in SQL Server is not the same as the server name registered in Windows,

you must update the server name in SQL Server.

Details

This discrepancy may happen if you use a ghost image when installing the third-party applications.

Solution

To check the server name registered in Windows

1. Right-click My Computer and select Properties.

2. Switch to the Computer Name tab.

The server name is listed as the Full server name.

To check the server name registered in SQL Server

1. In the SQL Server Query Analyzer, type select @@servername

To update the server name registered in SQL Server

1. In the SQL Server Query Analyzer, type:

sp_dropserver <old server name>

IMPAX 6.3 AS300 Installation Guide 78