Installation guide

A
Troubleshooting
As you install or upgrade IMPAX servers, you may encounter various installation and configuration
problems.
Cannot connect to the Administration Tools
Issues
You cannot log into the Administration Tools.
Details
Two possibilities exist for this problem:
• The Administration Tools service can encounter problems when you first attempt to log in.
• The IMPAX Server tries to communicate with the Administration Tools over the default port range
of 1200-1270. If these ports are used up, the Server cannot reach the Administration Tools.
Solutions
If the login screen fails when it reaches 88%, this indicates a service problem. Stop and restart the
Administration Tools service.
To stop and restart the Administration Tools service
1. On Windows 2003, select Start > All Programs > Administrative Tools > Services.
On Windows XP, open Control Panel and select Administrative Tools. Select Services.
2. Right-click Administration Tools Server service and select Restart.
If ports 1200–1270 are used up, modify the default range to use a range that is available.
IMPAX 6.3 AS300 Configuration Guide 34