TTP-268M/ TTP-366M THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER USER’S MANUAL
Copyright Information © 2011 TSC Auto ID Technology Co., Ltd, The copyright in this manual, the software and firmware in the printer described therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
Agency Compliance and Approvals CE CLASS A EN 55022:2006 +A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4 SERIES REQULATIONS FCC CFR Title 47 Part 15 Subpart B:2009-Section 15.107 and 15.
Contents 1. Introduction ............................................ 1 1.1 Product Introduction ............................................................................... 1 1.2 Product Features ..................................................................................... 2 1.2.1 Printer standard features .............................................................. 2 1.2.2 Printer optional features ............................................................... 3 1.3 General Specifications ..
3.1.4 Ethernet ........................................................................................ 53 3.2 File Manager ........................................................................................... 56 3.2.1 File List ......................................................................................... 56 3.2.2 Avail. Memory ............................................................................... 57 3.2.3 Del. All Files.............................................................
1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. This printer is designed with die-casting aluminum chassis, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications. With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly. The moveable sensor design can accept wide range of label media.
1.2 Product Features 1.2.1 Printer standard features The printer offers the following standard features.
Downloadable firmware upgrades ○ ○ ○ ○ Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Support Bar Code 1D bar code Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST, RSS-14, Code 11 Support image 2D bar code PDF-417, Maxicode, DataMatrix, QR code, Aztec BITMAP, BMP, PCX 1.2.
1.3 General Specifications General Specifications Physical dimensions 355 mm (W) x 337 mm (H) x 510 mm (D) Weight 23 kg (48.5 lb) Electrical Internal switching power supply Input: 90~230VAC, 47~63HZ Output: 24V, 14.58A, 350W Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing 1.
1.6 Media Specifications Media Specifications 200 dpi models 300 dpi models Label roll capacity 208.3 mm (8.2”) Media alignment Edge alignment Media type Continuous, die-cut, black mark, fan-fold, notch Media wound type Printing face outside wound Media width (label + liner) Max. 172.7 mm (6.8”) Min. 50.8 mm (2.0”) Media thickness (label + liner) Max. 0.254 mm (10 mil) Media core diameter 76.2 mm (3”) Label length Min. 10 mm (0.39”) Label length (peeler mode) Max. 152.
2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.
2.2 Printer Overview 2.2.1 Front View 1 2 3 6 4 7 5 1. LED indicators 2. LCD display 3. Front panel buttons 4. Paper exit chute 5. Lower front cover 6. Media view window 7.
2.2.2 Interior view 7 1 8 2 9 3 4 5 10 6 11 1. Ribbon rewind spindle 2. Ribbon supply spindle 12 3. Print head pressure adjustment knob 4. Ribbon guide bar 5. Z axis mechanism adjustment knob 6. Print head release lever 7. Media guide bar 13 14 8. Label roll guard 9. Label supply spindle 10. Internal rewind spindle (Optional) 15 11. Damper 12. Print head 16 13. Ribbon sensor 14. Platen roller 15. Gap sensor 16. Black mark sensor 17.
2.2.3 Rear View 1 6 7 2 8 3 9 4 10 5 1. Fan-fold paper entrance chute 2. Centronics interface (SPP mode) 3. USB interface (USB 2.0/ Full speed mode) 4. RS-232C interface (Max. 115,200 bps) 5. Power jack socket 6. GPIO interface (Factory option) *7. SD card slot (Up to 4G) 8. Internal Ethernet interface (10/100 Mbps) 9. PS/2 keyboard interface 10. Power switch Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.
V1.0, V1.1 microSD 256 MB Transcend, Panasonic V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB Transcend V2.
2.3 Operator Controls 2.3.1 Front Panel Display LED indicators LCD display Front panel buttons 2.3.
2.3.3 Front Panel Keys Keys Function 1. Enter the menu 2. Exit from a menu or cancel a setting and return to the previous menu Pause/Resume the printing process Advance one label Scroll up the menu list Scroll down the menu list Enter/select cursor located option 2.4 Setting up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4.
2.5 Installation of Ribbon 2.5.1 Loading Ribbon 1. Lift the handle to open the printer right side cover. 2. Install the ribbon and paper core onto the ribbon supply spindle and ribbon rewind spindle. 3. Push the print head release lever to open the print head mechanism.
4. Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen. Ribbon Ribbon sensor 5. Stick the ribbon onto the paper core. Keep the ribbon flat and without wrinkle. 6. Wind the ribbon clockwise about 3~5 circles onto the ribbon rewind spindle until it is smooth and properly stretched.
7. Close the print head mechanism making sure the latches are engaged securely. Loading path for ribbon Ribbon rewind spindle Ink coated outside Ink coated inside Ribbon supply spindle Ribbon guide bar Ribbon sensor Note: Please refer to videos on TSC YouTube or driver CD.
2.6 Installation of Media 2.6.1 Loading Roll Labels 1. Lift the handle to open the printer right side cover. 2. Push the print head release lever to open the print head mechanism. 3. Remove the label roll guard from the label spindle.
4. Place the roll of media on the label supply spindle and push it to the end of label spindle. Install the label roll guard gently to fit the width of label roll. 5. Pull label roll leading edge forward through the media guide bar, damper, media sensor and place the label leading edge onto the platen roller. Media guide bar Internal rewind spindle (Option) Media sensor Damper 6. Adjust the label guide to fit the width of the label.
7. Making sure the label is into both label guides. Left label guide Right label guide (Adjustable) 8. Close the print head mechanism. Making sure the latches are engaged securely. 9. Using the front display panel to set the media sensor type and calibrate the selected sensor. (Please refer to section 3.1.2) Note: Please calibrate the gap/black mark sensor when changing media. The sensor location is marked by a triangle mark ▽ at the sensor housing.
Loading path for roll labels 19
2.6.2 Loading Fan-fold Labels Fan-fold media feeds through rear external label entrance chute. 1. Lift the handle to open the printer right side cover. 2. Push the print head release lever to open the print head mechanism. 3. Insert the fan-fold media through the rear external label entrance chute. 4. Pull fan-fold label leading edge forward through the media guide bar, damper, media sensor and place the label leading edge onto the platen roller. 5. Adjust the label guide by sliding to fit the paper width.
2.6.3 Loading Media in Peel-off Mode (Option) 1. Install the label. (Please refer to chapter 2.6.1) 2. Using the front display panel to set the media sensor type and calibrate the selected sensor. (Please refer to chapter 3.1.2) 3. Install the paper core to internal rewind spindle. Paper core Internal rewind spindle 4. Pull approximately 650mm of label through the front of the printer and take some labels off only leave the liner. 5. Feed the liner into peel-off cover slot.
6. Stick the liner onto the paper core (with tab) and wind the spindle counter-clockwise until the liner is properly stretched. 7. Close the print head mechanism. 8. Move the peel-off sensor toward the paper exit chute. 9. Using the front display panel, set the printer setting to peeler mode. Peeling will automatically start. Press the FEED button to test. Label Liner Note: *Please calibrate the gap/black mark sensor when changing media.
2.6.4 Loading Media in Cutter Mode (Option) 1. Install the label. (Please refer to chapter 2.6.1) 2. Lead the media through the cutter paper opening. 3. Adjust the label guide to fit the width of the label. 4. Close the print head mechanism making sure the latches are engaged properly. 5. Using the front display panel, set the printer setting to cutter mode. Press the FEED button to test. Note: Please calibrate the gap/black mark sensor when changing media.
2.7 Print Head Pressure Adjustment Knob There are two conditions that will need to adjust the print head pressure. 1. Print with thick media If media thickness is larger than 0.19 mm, the larger pressure is required to get good quality printout. 2. Edge alignment media The media alignment is designed at the left edge of mechanism to keep the pressure balance between print head, media and ribbon. There are 5 levels of pressure for adjustment.
2.8 Using the Keyboard with PS/2 Interface 1. Turn off the power of printer. 2. Plug the keyboard with PS/2 interface cable into PS/2 connector on the rear of the printer. 3. Turn on the printer power switch. 4. Press keyboard F1 key, the following options will display on the LCD. File List 2/4 DRAM > FLASH CARD 5. Use up ↑ or down ↓ key to move “>” cursor on the memory type and press Enter key to list files on the LCD display. 6. Select the file and press Enter key to execute the .BAS file.
3. Menu Function Main Menu Overview Main Menu Setup File Manager Diagnostics Language Service ↓ ↓ ↓ ↓ ↓ Printer Setup File List Print Config. English Initialization ↓ ↓ ↓ ↓ ↓ Sensor Avail. Memory Dump Mode Chinese(TC) Mileage Info. ↓ ↓ ↓ ↓ ↓ Serial Comm. Del.
3.1 Setup Menu Overview Setup Printer Setup Sensor Serial Comm.
3.1.
3.1.1-1.1 Speed: Print Setup 1/12 Speed > Speed 6 Density Direction Use this option to setup print speed. Each increment/decrement is 1 ips. Printer default density is 6 ips (203 dpi) or 4 ips(300 dpi). Press key to raise the print speed, and press key to decrease print speed. Press key to set it into printer. Press cancel the setting and return to the previous menu.
Press key to set the direction as 1, and to set it as 0, and key to enable the setting. Press key to cancel the setting and return to the previous menu. The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference. DIRECTION 0 DIRECTION 1 Note: If printing from enclosed software/driver, the software/driver will send out the DIRECTION 0 command, which will overwrite the setting set from the front panel. 3.1.1-1.
Cutter Mode Enable the cutter mode. Cutter Batch Cut the media once at the end of the printing job. Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1-1.5 Offset: Print Setup 5/12 Direction Offset Print Mode +000 > Offset This option is used to fine tune media stop location for peeler and cutter mode.
3.1.1-1.7 Reference X & Reference Y: Print Setup 9/12 Shift Y Reference Y Reference X 000 > Reference Y This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is 000.
ITA Italian SPA Spanish SWE Swedish SWI Swiss 865 Windows Code Page (SBCS) Nordic Windows Code Page (DBCS) code page number International Character Set code page number International Character Set 1252 Latin 1 950 Traditional Chinese Big5 1250 Central Europe 936 Simplified Chinese GBK 1253 Greek 932 Japanese Shift-JIS 1254 Turkish 949 Korean 1251 Cyrillic 1255 Hebrew 1256 Arabic 1257 Baltic 1258 Vietnam ISO Code Page ISO Code Page code page name International Cha
value into printer. When enter this list, the country code in the right side of “>” icon is the printer current setting. Press key to cancel the setting and return to the previous menu.
3.1.
3.1.1-2.1 Darkness: Print Setup 1/17 > Darkness Dankness Print Speed 16 Tear off Use this option to setup printing darkness. The available setting is from 0 to 30, and the step is 1. Printer default density is 16.You may need to adjust your density based on selected media. Press and to increase/decrease the printing darkness. Press key to enable the setting. Press return to the previous menu.
move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000. Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1-2.
“9” or “dot” to “mm”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1-2.6 List Fonts: Print Setup 6/17 Self Test … > List Fonts Printing … 1/1 List Images List Formats This feature is used to print current printer available fonts list to the label.
3.1.1-2.9 List Setup: Print Setup 9/17 Self Test … Printing … > List Setup 1/1 Control Prefix Format Prefix This feature is used to print current printer configuration to the label. Press button to print the list. 3.1.1-2.10 Control Prefix: Print Setup 10/17 List Formats Control Prefix List Setup < ~ > 7EH > Control Prefix This option is used to set control prefix character.
3.1.1-2.12 Delimiter Char: Print Setup 12/17 Control Prefix Format Prefix Delimiter Char < ,> 2CH > Delimiter Char This option is used to set delimiter character. Press the the cursor from left digit to right digit, and press the button to move button to set the value from “0” to “9” or “A” to “F”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. 3.1.1-2.
This option is used to set the action of the media when you close the printhead. Printer default setting is No Motion. When enter this list, the print mode in the right side of “ >” icon is the printer current setting. Press and to select the different print mode and press button to enable the setting. Press key to cancel the setting and return to the previous menu.
3.1.2 Sensor Sensor Status Calibration Exit 3.1.2.1 Status This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message. Paper Len. Gap Size Intensity Ref. Level 812 24 3 512 3.1.2.2 Calibration This option is used to set the media sensor type and calibrate the selected sensor. We recommend to calibrate the sensor before printing when changing the media.
A. Gap Mode Calibration 1/4 > Gap Mode Gap Mode 1/4 > Automatic Bline Mode Manual Cont. Mode Pre-Printed Press the the and buttons to scroll the cursor to the media type and press button to enter the sensor calibration mode. Note: If printing from enclosed software/driver, the software/driver will send out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.
Gap Size 0024 dot Gap Mode Scan Backing Intensity Ref. Level x 2. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” and the “dot/ mm/ inch”. Press the button to set the gap size into the printer. 3. Open the print head mechanism, put the label backing (liner) under the media sensor. Press the button to set the value into the printer. xxx Media sensor location Label backing (liner) 4.
Gap Mode 3/4 Manual > Pre-Printed Exit When enter [Pre-Printed] option, you will see following message. Please complete there steps： Paper Len. 00812 dot Gap Siz 0024 dot Gap Mode Pre-Printed 1. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” and the “dot/ mm/ inch”. Press the button to set the paper length into the printer. 2.
B. Bline Mode Calibration 2/4 Gap Mode Bline Mode > Automatic > Bline Mode Manual Cont. Mode Press the the 1/4 Pre-Printed and buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. B-1 Automatic When enter the [Automatic] option, you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu.
Bline Mode Scan Mark Intensity Ref. Level x 3. Open the print head mechanism, put the black mark under the media sensor. Press the button to set the value into the printer. xxx Black mark Black mark sensor 4. Then, put the label without black mark under the media sensor. Press the button to set the value into the printer. Bline Mode Scan Paper Intensity Ref. Level x xxx Label without black mark Black mark sensor Note: Normally, the value of “Ref.
When enter [Pre-Printed] option, you will see following message. Please complete there steps： Paper Len. 00812 dot Bline Size 0024 dot Bline Mode Pre-Printed 1. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” and the “dot/ mm/ inch”. Press the button to set the paper length into the printer. 2.
C. Cont. Mode Calibration 3/4 Bline Mode 1/3 > Automatic > Cont. Mode Manual Exit Exit Press the the Cont. Mode and buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. C-1 Automatic When enter the [Automatic] option, you will see following message and printer will calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu. Cont.
Cont. Mode Complete Intensity Ref. Level x 3. The sensor calibration is complete. Press the button the LCD screen will return to the previous menu. xxx 3.1.3 Serial Comm. Serial Comm.
3.1.3.1 Baud Rate Serial Comm. 1/5 > Baud Rate Baud Rate 4/9 > 9600 bps Parity 19200 bps Data Bits 38400 bps This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press and buttons to select the different baud rate and press button to set the value into printer. When you enter this list, the baud rate value in the right side of “>” icon is the current setting in the printer. Press key to cancel the setting and return to the previous menu. 3.1.3.2 Parity Serial Comm.
3.1.3.4 Stop Bit(s): Serial Comm. Parity Data Bits > Stop Bit(s) 4/5 Stop Bit(s) 1/3 > 1 2 Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press and buttons to select the different Stop Bits and press button to set the value into printer. When you enter this list, the option in the right side of “>” icon is the printer current setting. Press key to cancel the setting and return to the previous menu.
3.1.4 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when Ethernet card is installed. Press and buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu. Ethernet Status ↓ IP Address ↓ MAC ↓ Exit Configure ↓ DHCP ↓ Static IP ↓ Exit Exit 3.1.4.
3.1.4.1.2 MAC Ethernet 1/3 Status > Status 2/3 IP Address Configure MAC Address 001B82-FF0918 > MAC Exit Exit The MAC address information will be shown on the LCD display. Please press or button to return to the previous menu. 3.1.4.2 Configure: (DHCP / Static IP) Use this menu to set the printer’s DHCP and Static IP. 3.1.4.2.1 DHCP Ethernet 2/4 Status Configure 1/3 > DHCP > Configure Static IP Reset Exit Press and buttons to select the DHCP function and press to enter.
3.1.4.2.2 Static IP Use this menu to set the printer’s IP address, subnet mask and gateway. Ethernet 2/3 Status Configure 2/3 DHCP > Configure > Static IP Exit Exit Press and buttons to select the different options and press button to enter the option. Press return to the previous menu. key to cancel the setting and IP Address Subnet Mask Gateway 000.000.000.000 000.000.000.000 000.000.000.
3.2 File Manager This feature is used to check the printer available memory and file list. File Manager File List ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Avail. Memory Del. All Files ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Exit 3.2.1 File List Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM/Flash/Card memory. To show the files： File Manager > File List 1/4 File List 2/4 > FLASH Avail. Memory CARD Del. All Files Exit FLASH File List > DEMO.TTF DEMO.
3.2.2 Avail. Memory Use this menu to show available memory space. File Manager 2/4 File List Avail. Memory DRAM: > Avail. Memory 256 KB FALSH: Del. All Files 6656 KB CARD: 0 KB 3.2.3 Del. All Files Use this menu to delete all files. Press button to delete all files in the device. Press to cancel deleting files and go back to previous menu. File Manager File List Avail. Memory > Del. All File 3/4 File List 1/4 Del.
3.3 Diagnostics Diagnostics Print Config. Dump Mode Rotate Cutter Exit 3.3.1 Print Config. This feature is used to print current printer configuration to the label. On the sconfiguration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element. Diagnostics 1/4 Self Test … > Print Config.
Self-test printout (with printer firmware V7.
Numbers of download files Total & available memory space Print head check pattern 60
3.3.2 Dump Mode Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. Diagnostics 2/4 Printing … Pritn Config. Dump Mode 1/1 > Dump Mode Rotate cutter Note: 1.
3.3.3 Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics 3/4 Print Config. UP: Fwd. DOWN: Rev. Dump Mode > Rotate Cutter MENU: Exit 3.4 Language Language English Chinese (TC) Chinese (SC) Japanese German Italian French Russian Polish Spanish Exit This option is used to setup the language on LCD display.
3.5 Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. 3.5.1 Initialization Service 1/3 Initialization Initializing … > Initialization Mileage Info. SELECT Exit MENU YES NO The printer settings are restored to defaults as below once printer is initialized. Note : When printer initialization is done, please calibrate the gap or black mark sensor before printing.
sensitivity 2 (Will be reset. Need to re-calibrate the gap) Bline sensor sensitivity Language English IP address DHCP 3.5.2 Mileage Info. Use this option to check the printed mileage (displayed in meter). Service 1/3 Mileage: (m) Initialization > Mileage Info. xxxx Labels: (pcs.
4. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues. 4.1 Start the Diagnostic Tool 1.
4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below.
5 Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces. 5.1 Using USB interface to setup Ethernet interface 1. Connect the USB cable between the computer and the printer. 2. Turn on the printer power. 3.
5.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters. 5.
5.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet. 5. Click the “Discover Device” button to explore the printers that exist on the network.
gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to take effect this change. Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the settings. 8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
6. Troubleshooting 6.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Possible Cause Recovery Procedure Power indicator does * The power cord is not properly connected.
* Re-connect cable to interface. * If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. * If using the Ethernet cable, - Check if the Ethernet RJ-45 connector green LED is lit on.. - Check if the Ethernet RJ-45 connector amber LED is blinking. - Check if the printer gets the IP address when using DHCP mode.
Poor Print Quality * Reload the supply. * Clean the printhead. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print head test pattern if there is dot missing in the pattern. * Change proper ribbon or proper label media. * Ribbon and media is loaded incorrectly * Adjust the printhead pressure adjustment knob. * Dust or adhesive accumulation on the - If the left side printout is too light, please adjust print head.
* Calibrate the sensor sensitivity again. * Set the correct label size and gap size. * Press [MENU] [SELECT] x3[DOWN]x6 [SELECT] to fine tune the parameter of Shift Y. * If using the software BarTender, please set the vertical offset in the driver. * Media sensor sensitivity is not set properly. The printing position * Label size is incorrect. * The parameter Shift Y in the LCD menu of small label is is incorrect. incorrect * The vertical offset setting in the driver is incorrect.
6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts. Adjustable Printer Parts Symptom 1.
Adjust the print head pressure adjustment knob Left knob Adjust the print head pressure adjustment knob Middle knob Middle knob Right knob The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment levels of settings. Clockwise direction adjustment is to increase the print head pressure. Counter is to increase the print head pressure.
7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush 100% ethanol 2. The cleaning process is described as following, Printer Part Method Interval 1. Always turn off the printer Clean the print head when changing a before cleaning the print head. new label roll 2. Allow the print head to cool for a minimum of one minute. 3.
Note: Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it. Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head. Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life.
Revise History Date Content Editor 2012/8/30 Update the chapter 1.4 (Max. print length) Camille 2012/11/12 Modify the chapter 1.2.2 and 2.6.3 Camille Modify chapter 1.2.2(cutter spec) and 3.3.1(V7.
TSC Auto ID Technology Co., Ltd. Corporate Headquarters 9F., No.95, Minquan Rd., Xindian Dist., New Taipei City 23141, Taiwan (R.O.C.) TEL: +886-2-2218-6789 FAX: +886-2-2218-5678 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com tech_support@tscprinters.com 80 Li Ze Plant No.35, Sec. 2, Ligong 1st Rd., Wujie Township, Yilan County 26841, Taiwan (R.O.C.
