User manual

Appendix A: Troubleshooting and Support 51
Support
For more information and support on your Agfa ePhoto CL34:
Visit http://support.agfa.com and http://www.agfa.com
The most effective way to find an answer to your problem is to execute the successive steps
described below.
1. Create an Agfa e-Service Account
You need to create an Agfa e-Service account to benefit from:
!
personalized online technical support;
!
access to customized self-help tools and technical information;
!
automatic e-mail notification of all new support documents;
!
the latest Agfa product news.
To create an Agfa e-Service account and to register your CL34 camera:
•
click
Create your e-Service Account
.
If you already have an Agfa e-Service account:
•
Go to http://support.agfa.com and click
Add/Register Product
to add your “ePhoto CL34” to
your e-Service.
2. Consult the Solution Finder Database
•
Click the
Solution Finder
tab to consult the standard answers on various problems/questions.
3. Consult the Support Documents Database
•
Click the
Support Documents
tab to read the latest technical product news.
4. Consult the Software Library
•
Select the
Software Library
tab to retrieve available software updates for your ePhoto CL34
camera.
5. Contact the Nearest Service Office
•
Select the
Service Offices
tab to find the hotline number of your nearest Agfa Service Office.
6. Personalized Online Support
If you do not find an answer to your problem/question in the Solution Finder or in the Support
Documents Database:
1
Click
Agfa Online Support Home
to open Personalized Online Support.
2
Describe your problem as accurate as possible.