User Manual

197
2900H EN 20071108 Troubleshooting
DRYSTAR 5500/5503 REFERENCE MANUAL
Checking the connections
If no error messages are displayed and you are unable to get the printer to
respond, the problem may be caused by a fault in the connections. In this
case, check that all connectors and cables are firmly attached to the printer.
• If the connections are OK, reset the Drystar 5500.
• If the Drystar 5500 still does not print, consult your local service organization.
Checking the print queue
If no error message is displayed, you should check the print queue:
For each line of the queue, the status can be:
• printing,
• calculating,
• waiting,
• warning,
• error.
A warning or error status indicates that there is a print queue problem.
Regularly check all electrical connections. When interference occurs with other
devices, consult your local service organization.
Call your local service organization in case cables are disconnected. The user is not
allowed to add or remove any connectors.
For more information, refer to ‘Warning messages’ on page 225 and ‘Start-up
errors’ on page 218.
For more information about the print queue status, refer to ‘Managing the print
queue’ on page
39.
<Modality name> 10:21:34 PRINTING
1 2
<Modality name> 10:21:34 CALCULATING
<Modality name> 11:35:27 WAITING
<Modality name> 11:54:02 WAITING