User's Manual

DRAFT - Agere #3: 05/14/2002
Quick Installation Guide B-1
Compaq CONFIDENTIAL—For Internal Use Only
14 May 2002
File: CMPQ_MM_B.fm
B
Troubleshooting
UsingtheWorldWideWeb
Support services are available on the Internet through the
Compaq support forum. You can either browse the postings as a
guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq support forum, go to the Compaq Web site
at
http://www.compaq.com.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. To receive
the fastest possible solution when you call, run the computer’s
diagnostic utility. Refer to your computer documentation for
information on running diagnostics. Refer to the Worldwide
Telephone Numbers guide included with the computer for
information about contacting a Compaq authorized dealer,
reseller, or service provider. Have the following information
available before calling Compaq:
■ Compaq Wireless LAN MultiPort W200 serial number and
model name and number
■ Applicable error messages
■ Add-on options
■ Operating system
■ Third-party hardware or software
■ Detailed questions
■ Technical Support Registration number, if you have
previously called Compaq Technical Support for assistance
with your product (this number is assigned to you the first
time you call Technical Support)