Owners Guide

20
Servicing & Warranty
• In the event of your appliance requiring maintenance,
please contact AGA Marvel or your AGA Retailer.
• Your range must only be serviced by a qualified
fitter, from an authorized AGA Specialist.
• Do not alter or modify the range.
•
Only the parts specified by the manufacturer, are to
be fitted.
• The appliance warranty does not cover Commercial
use.
For continued efficient and safe operation of this
appliance, it is important that servicing is carried out at
regular intervals as recommended by your AGA retailer.
The range should be turned OFF in advance of the
service so that the appliance will have cooled down
sufficiently.
A HOT APPLIANCE CANNOT BE SERVICED.
Warranty
WELCOME
Thank you for choosing an AGA range. We are sure
that you will be impressed with the performance of your
new AGA range and with the ongoing service you will
receive.
PEACE OF MIND
Every new AGA leaving the factory and installed by an
AGA approved outlet carries a 5 year guarantee on parts
(certain consumable parts are excluded - for full details
see below). This also includes all labor charges for the
first 12 months.
DISTRIBUTION AND SERVICE NETWORK
AGA has set up an International Distrbutor and service
network with fully trained service specialists available
to support your AGA within the guarantee period. The
approved outlet installing your AGA is responsible for
providing this warranty.
No charge will be made for replacement parts
providing:-
• An appliance fault is found.
• The relevant part of the AGA is still covered by the
guarantee.
• Regular servicing has been carried out in accordance
with the manufacturer’s instructions by authorized
AGA engineers, using approved spare parts. The
service booklet will need to be completed accordingly.
There will be no labor charges during the first 12 months
of the warranty.
A service call charge may be applicable if:
• The authorized AGA service specialist who calls at
your home finds no fault with the AGA.
• The unit is more than 12 months old.
• If it is deemed the product has been misused.
Please note that invoices for service call repair work
carried out during the guarantee period by any third
party cannot be accepted.
In the event of an appliance fault during the
guarantee period, please contact your service
provider. They will arrange for a fitter to call as soon
as possible.
What is not included in the guarantee
• Consumable parts
• Any labor charges not directly connected with the
repair or replacement of a fault component.
• Any consequential loss.
• Accidental or cosmetic damage.
• Routine preventative service and maintenance.
• Any external controls/components not supplied by
AGA.
REGULAR SERVICING
Regular maintenance is an essential part of keeping
your AGA range running safely and efficiently.
Since your AGA can operate continuously it is important
to ensure regular servicing is undertaken by AGA
Service or your authorized AGA Distributor. Only
genuine AGA spare parts are used.
Please note that routine servicing in accordance with
the manufacturer’s instructions is also a condition of the
warranty agreement.
To ensure your AGA receives this essential
maintenance, please contact AGA Service or your
Distributor, who will be pleased to help.
Service Intervals
(Certain models may vary)
Gas and Electric Heat Storage AGA’s - every 12 months
Electric 13 amp, AGA - Interim service 2
1
/2 years
Dual Control and - Full service 5 years (60 months)
AGA Total Control