Owner`s manual

2008 AFG Service Seminar [rev 1.3] | 5
Section One | Service and Billing Information
Dispatch Tab – Used to store and locate work orders (Dispatches) from Horizon Fitness.
• If you have a paper copy of the customer information, click Dispatch (it will be written in white
against dark blue background). Click Dispatch Review, type in the dispatch number and click
Search.
• If you do not have a paper copy of the customer information, click Dispatch (it will be written in white
against dark blue background). Click Dispatch Inbox, this will display all dispatches received in the
past week. If you have already accepted the dispatch, change Received to Accepted by clicking the
down arrow next to Received.
• Location E-mail Maintenance allows you to set e-mail addresses to receive notification when new
dispatches are received. Availability Maintenance allows you to set a number of dispatches that
you can receive on a certain day. This is not a scheduled appointment with a customer, but rather
allows you to adjust for vacation (keep zeroes in availability), or allow for more work orders
(set a maximum number of work orders that can be sent to you for a certain day). It is still up to you to
set an appointment with the customer depending on your schedule.
Business Management Systems - is the link which will allow any business software you currently use
to synchronize with ServiceBench.
If you have any questions please contact Alan with Horizon Fitness at 800-244-4192 ext. 3240 or
ServiceBench phone support at 877-472-3624 for technical assistance.