Owner`s manual

4 | 2008 AFG Service Seminar [rev 1.3]
Section One | Service and Billing Information
>> Service and Billing Information
AFG IS YOUR TOTAL SOLUTIONS PROVIDER
ServiceBench is a web-based system that will allow you to create parts orders, submit labor credits and
to track the process of each. Know instantly if a part is in stock! Have exploded diagram and parts list at
your disposal to use when it is convenient for you, not just when the Tech Support department is open.
You can access this site at www.servicebench.com. On the Left side of the screen are 3 boxes
(ServiceBench ID, User ID, and Password from top to bottom). The initial User ID is the word User. Your
ServiceBench ID and initial Password are available from Alan at 800-244-4192 ext. 3240 or
[e-mail].
Once logged in, you will need to answer a few one time only questions. You will also be asked for bank
account information. You do not have fill out the bank information, as we will not be sending out
electronic payments, we will continue to credit your account.
After answering these questions, you will go to the Main Menu for ServiceBench. From here the most
useful links will be the Claims Tab and the Dispatch Tab.
Claims Tab – used to track payment.
• Use the Claim Review to track the status of a particular claim number
• From the Claim Inbox you will be able to track the process of the submitted claim and verify
payment.