User manual

32 SCOOP STUDIO - User manual 55 000 033 – Ed. D
This document is the property of AETA AUDIO SYSTEMS and can not be duplicated without authorisation March 2006
10. Troubleshooting
Network Indication
:
- Alarm (red)
When “on” indicates a network problem.
Check your network.
- Dec (green)
When "on" indicates that the signal is decoded by the Scoop
Studio.
Unable to establish a connection:
Check the RJ connection between the Scoop Studio and the telephone network. (RJ 11,
identified as Tel on the rear panel of Scoop Studio for POTS, and RJ45, identified as
ISDN on the rear panel of the Scoop Studio for ISDN)
Connection In ISDN mode
To test your ISDN line, you may connect an ISDN phone or other suitable ISDN
verification device into the RJ45 connector instead of the Scoop Studio and call an ISDN
number to verify a working ISDN line. Check the ISDN protocol, check the number, and
check appropriate setting if going through a PBX.
Connection In POTS mode
To test your POTS line, you may connect a normal phone to the wall connector instead
of the Scoop Studio unit and call a normal phone number. Check for proper POTS line
settings: Dialing method, " Pulse/Tone", dial tone "Detect/Undetected". Check proper
setting if going through a PBX ( you may need to dial to get an outside line, Ex 9* ).
If the Scoop Studio disconnects while on-line, check for loose connections between the
Scoop Studio and the telephone connection. Line noise or interference may be interfering
with the modem signals. Retry the connection by dialing the number again.