Instruction manual

Page 16
http://www.aei.info
Frequently asked questions (FAQ)
Q: I can’t get my Digital Cable remote control to work!
A: This model of xSender may be incompatible with your Digital Cable Receiver.
i) Purchase the DigiEye Intelligent Remote Control Extender (part DG100DE)
ii) Or, upgrade this system to the xSender Gold DG400 system.
Q: I can only see a fuzzy ‘snowstorm’ picture!
A: This could be caused by a number of reasons. Check out the following...
i) Your remote television is set to the correct A/V channel (see page 13 for details).
To confirm this, switch off your receiver. If the screen does not go black, you haven’t selected
the A/V channel. You may need to refer to your television instruction guide for details.
ii) The correct xSender Audio/Video channel has been correctly set. The same audio/video
channel must be selected on both the transmitter and receiver. See page 5 for details.
Q: I can only get a ‘black’ picture!
A: i) Check the receiver is switched (a red light, and channel number appear on the front)
ii) Check the appropriate cable is connected to your source equipment. For example, the
DigiConnector needs to be connected to the ‘TV' socket on your satellite or cable system. If
it is connected to your main television, the system will not work.
iv) You cannot connect hard wired SCART plugs into the SCART socket on the
DigiConnector. This is sometimes used on Pace FreeView systems and CCTV cameras.
Contact the AEI Helpline on 0845 1667940 for details.
Q: The picture is poor and seems to get worse when my On Screen Menu is up!
A: i) You need to change the CONTRAST setting on the DigiConnector, connected to the device
you are viewing. There are only two settings: A and B
ii) Check the xSender transmitter and receiver are within the stated range - roughly 25m
through walls/ceilings or 100m in free air.
iii) Move the xSender transmitter and receiver away from metal objects that may be blocking
the signal.