Specifications

SHM80001
SAFETY HI-TECH
Quaestor-SZU Releasing Fire Control Panel - Installation and Operation Manual
Revision E03.04
4 of 155
Introduction 1
Warranty Returns
Safety High-Tech Tech Support can replace a defective product when the original purchase is within the warranty
period defined in the sales contract. Check your sales-contract for more information or contact your Safety High-
Tech sales representative about the warranty period described in your sales-contract.
Warranty products that have been placed in service will be repaired or replaced by Safety High-Tech.
Warranty products that have not been placed in service will be returned to Safety High-Tech stock and an
equivalent credit will be provided to the contractor.
Advanced Replacements
Suspect-products that fail to operate in the field can be replaced qu
ickly using the advanced replacement process.
The advanced replacement process is available to all contractors who maintain an acceptable line of credit with
Safety High-Tech.
Initiate the advanced replacement process by requesting an RMA number from a Safety High-Tech Tech Support
representative. Advanced replacements can be shipped to your location when the suspect-product is covered under
warranty and when a replacement product is in stock. All advanced replacement products are shipped UPS ground.
Expedited Replacements
Advanced replacements can be expedited at the request of the contractor. Shipping costs associated with this
process are the responsibility of the contractor.
Returning Products
Products returning to Safety High-Tech using the
advanced replacement process must be received 30 days from the
RMA issue-date. Contractors can be billed for returning products receiv
ed following this 30 day period.
Product Testing
Products returned to Safety High-Tech are tested
to confirm operating failures experienced in the field. If the suspect-
product is found to be functional, contractors must absorb expenses for:
• Shipping of the advanced replacement product
• Return-shipping of the original product
• Cost of the advanced replacement product
Product Return Address
Prominently display the RMA number on all packages sent to Safety High-
Tech for return. Ship all return products to:
Attention: RMA # _____________
SAFETY HI-TECH
Via Cavour, 96
Avezzano (AQ) 67051
Italy