User guide

14 adventprintersupport.custhelp.com
3 Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the
printer: Turn off your printer. Wait five seconds. Turn on the
printer.
Use the following information to help troubleshoot problems
with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power lead that came with your
printer.
• Make sure the power lead is connected to the AC adaptor, it is
plugged into an outlet or power strip and the LED on the AC
adaptor is lit.
Printer not
detected
• Make sure that your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was disconnected
from the printer then reconnected, or if power to the printer
was interrupted.
• If you are using a wireless connection, make sure that:
– the printer is connected to your wireless network.
To ch e ck :
a. On the printer, press Home.
b.Press to select Network Settings, then press OK.
c. Press to select View Network Configuration, then
press OK.
Make sure that the Active Connection Type is Wi-Fi and
that the IP Address is not zeros.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the
services needed for your printer.
– For more information, go to
adventprintersupport.custhelp.com/app/go/inkjetnetworking.
Wireless
connectivity
For wireless connectivity issues, go to
adventprintersupport.custhelp.com/app/go/inkjetnetworking .