User's Manual

5.2 Contact Information
Below is the contact information for Advantech customer service.
Region/Country Contact Information
America 1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free) 1300-308-531800-810-0345
China (Toll Free) [e-mail]
India (Toll Free) 1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free) 080-363-9494
080-363-9495
Taiwan (Toll Free) 0800-777-111
Russia (Toll Free) 8-800-555-01-50
On the other hand, you can reach our service team through below website, our tech-
nical support engineer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support
5.3 Global Service Policy
5.3.1 Warranty Policy
Below is the warranty policy of Advantech products:
5.3.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
115 EPD-132 Board User Manual
Chapter
5
WISE
-EC
EPD
Design
-in Service