User Manual

EKI-6331AN-BE/EKI-6332GN-AE User Manual 58
This chapter provides troubleshooting procedures for basic problems with EKI-
6332GN-AE/EKI-6331AN-BE. For warranty assistance, contact your service provider
or distributor for the process.
Q1. How to know the MAC address of EKI-6332GN-AE/EKI-6331AN-BE?
MAC Address distinguishes itself by the unique identity among network devices.
There are two ways available to know it.
• Each device has a label posted with the MAC address. Please refer below.
Figure 8.1 MAC Address
• On EKI-6332GN-AE/EKI-6331AN-BE Web-based management interface, you
can view the MAC Address from “View Basic Information”.
Q2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “Configuration File” from “Manage-
ment”.
Q3. What if I would like to backup and retrieve my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings
you have backed up previously in “Configuration File” from “Management”.
Q4. What if I can not access the Web-based management interface?
Please check the followings:
• Check whether the power supply is OK; Try to power on the unit again.
• Check whether the IP address of PC is correct (in the same network segment
as the unit);
• Login the unit via other browsers such as Firefox.
• Hardware reset the unit.
Q 5. What if the wireless connection is not stable after associating with an AP
under wireless client mode?
• Since EKI-6332GN-AE/EKI-6331AN-BE comes with a built-in directional
antenna, it is recommended make EKI-6332GN-AE/EKI-6331AN-BE face to
the direction where the AP is to get the best connection quality.
• In addition, you can start “Site Survey” in “Wireless Basic Settings” to check
the signal strength. If it is weak or unstable (The smaller the number is, the
weaker the signal strength is.), please join other available AP for better con-
nection.