User manual

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Technical Support and Assistance
Step 1. Visit the Advantech web site at www.advantech.com/support
where you can find the latest information about the product.
Contact your distributor, sales representative, or Advantech's customer
service center for technical support if you need additional assistance.
Please have the following information ready before you call:
- Product name and serial number
- Description of your peripheral attachments
- Description of your software (operating system, version, application
software, etc.)
- A complete description of the problem
- The exact wording of any error messages
ARK-3382 Series Model
There are three sub-models in ARK-3382 series listed below:
Table 1.1: ARK-3382 Model list
Packing list
Before installing your board, make sure that the following materials have
been received:
• Warranty certificate
• Software Supporting CD-ROM
• 6P-6P-6P 20cm KB and PS/2 Mouse Y cable (P/N: 1700060202)
• DIN-rail mounting accessory (P/N: 1997001110, 1997001120,
1997001130,
1997001140)
If any of these items are missing or damaged, contact your distributor or
sales representative immediately.
ARK-3382-
1M0A1:
ULV Celeron® M 600 MHz Embedded Box Computer, with
VGA/LVDS, Four 10/100 BaseT Fast Ethernets, 1 x RS-
232, 1 x RS-232/422/485
ARK-3382-
1S1A1:
LV Pentium® M 1.1 GHz Embedded Box Computer, with
VGA/LVDS, Four 10/100 BaseT Fast Ethernets, 1 x RS-
232, 1 x RS-232/422/485
ARK-3382-
1S4A1:
LV Pentium® M 1.4GHz, Embedded Box Computer, with
VGA/LVDS, Four 10/100 BaseT Fast Ethernets, 1 x RS-
232, 1 x RS-232/422/485