Installation Guide

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WARRANTY
LIMITED
WARRANTY
AND CUSTOMER
SERVICE
Limited Warranty Covers
Advaning warrants all Advaning original products, sold and installed within the 50
states of the United States, to be free of defects of materials and workmanship.
This warranty only applies to the original owner or purchaser of the product and
is only effective on a basis for sixty (60) months or five (5) years from the date of
purchase. Any defects or issues presented to Advaning within the warranty
period will be handled by Advaning Customer Service within a reasonable time.
Entire awning framework, including extruded and die cast component parts,
springs and cables are covered under the limited warranty. Should the purchaser
notify Advaning within the twelve (12) months or one (1) year period from the
date of the original purchase, defective component will be replaced in full or
repaired by Advaning at no charge. All claims submitted after twelve (12) months
or one (1) year but within sixty (60) months or five (5) years from the date of the
original purchase, the defective component will be replaced upon the purchas-
er's payment of 1/60th of the full retail cost of the component for each month of
use prior to the claim. Powder coated finishes and painted finishes are excluded
and are NOT covered under this limited warranty.
ANY MODIFICATIONS OR ALTERATIONS TO THE PRODUCT WILL VOID THIS
WARRANTY.
ADVANING, INCLUDING ITS SUBSIDIARIES AND AFFILIATES SHALL NOT BE
RESPONSIBLE IN ANY MANNER WHATSOEVER FOR INJURY, DEATH OR
DAMAGE TO PROPERTY AS A RESULT OF THE INTENTIONAL OR ACCIDEN-
TAL MISUSED FOR PURPOSES FOR WHICH THE PRODUCT WAS NOT
DESIGNED FOR.
WARRANTY LIMITATION AND EXCLUSION
The warranty will be in effect once the awning is fully paid for.
Advaning is not responsible for damages due to faulty modifications, installation,
or re-installation.
Advaning assumes no liability for damage to the structure to which the awning is
attached, or to the property located underneath the awning. This limited warran-
ty does not cover damage from ice, snow, hail, high winds, vandalism, neglect,
improper use, or any natural disasters. This limited warranty does not cover deg-
radation due to salt corrosion, oxidation, and chipping or peeling of the paint.
Problems and Warranty Claims
If you experience a problem with your Advaning product, please contact Advan-
ing Customer Service over the phone Monday through Friday 8:00AM –
5:00PM Pacific Standard Time at 1-855-574-0158 or email us at service@advan-
ing.com.
• Prior to contacting Advaning via phone or email for warranty claims, please
have your model name/number, serial/lot number, original proof of
purchase, and a description of difficulty experience ready for our Customer
Service team. Most issues can be resolved over the telephone by our
trained Customer Service representatives. If any issues arise that cannot be
solved over the phone or email, Advaning will issue a Return Merchandise
Authorization ("RMA") number, and arrange replacement parts for you.
For more information on returning a RMA product, please see Advaning
Return Policy or contact Advaning Customer Service Department at
[phone].
• All Work will be carried out by Advaning or its authorized agents and will
not extend the warranty coverage period beyond the sixty (60) months
from the original date of purchase. Any work done by a third party or
non-authorized Advaning agent will void this warranty.