User's Manual

Epoch-H (HP/HC) RF Repeater
User Manual V1.5
Advanced RF Technologies, Inc. Proprietary Document Page 45 of 60
No Heartbeats Internal Modem not sending out heartbeats.
1. Go to ‘Control’ menu, click ‘Alarm Setting’
and verify ‘Heartbeat ON’ is checked and the
appropriate time of 20 min. (the 20min mark
can be lowered down to 1min in order to
observe the alarm quicker)
2. Go to ‘Install’ menu and verify ‘Auto
Connection’ under ‘Modem’ is checked. Then
click ‘Disconnect’ and click ‘Connect’. Then
go to the ‘Status’ page to see if any modem
activity has taken place.
3. If unsuccessful, go to ‘Control’ menu, click
‘Gain Setting’ and click ‘Reboot’.
4. Then go to ‘Status’ menu and verify in
Message Board is any modem activity has
taken place. (Warning: clicking on ‘Reboot’
can potentially cause a temporary loss of
service to the facility.)
• If all of the above methods do not yield any
results, please contact tech support to verify
the provisioning of the modem.