User guide

WEB Connect for Pocket PC page 20
4. Click on the first item in the list.
This opens up the Credit Card: Approved screen with additional information.
5. Click on the Void/Credit button.
WEB Connect sends a request to the transaction server and determines if the batch was closed out.
If the batch was not closed out, a message box will ask if you would like to issue a void. If you choose
Yes, WEB Connect will re-establish the connection, void the transaction, and display a message prompt.
If you click on the No button, WEB Connect will return to the Transaction Manager and not void the
transaction. This is covered next.
Is the batched Closed?
NO YES
Batch still opened.
Issue a void?
YES - Transaction voided and
removed from the Transaction
Manager.
Batch closed.
Issue a credit?
YES - The Credit Transaction
screen appears. Information on
how to issue a credit is shown
next.