User guide

PAY@PC • User Guide and Tutorial • 2.00.0629.2009 page 46
2. Select an approved sale.
When an approved sale is selected, a Void/Credit button appears left of the Print Receipt button.
Selecting a pending sale will display the Process Sale button.
3. Click on the Void/Credit button.
PAY@PC will contact the gateway and determine the status of the transaction.
If the transaction was settled, you can issue a full or partial credit. An unsettled transaction (as in the
example here) can be voided.
4. Select Yes.
If your transaction was already settled, issue a full credit.