Maintaining and Troubleshooting Your E-4200 System MAN US E-4200 TECH REF R0 10/98 8503809
Maintaining and Troubleshooting Your E-4200 System Part #8503809 MAN US E-4200 TECH REF R0 10/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Contents Preface ..................................................................................... iii Conventions used in this guide .............................................................. iv Safety instructions ................................................................................... v Additional information sources ............................................................. vi The Gateway Support Center..........................................................
LM81 hardware management .............................................................. 57 Installing LANDesk Client Manager................................................... 58 Replacing the battery ............................................................................ 58 Troubleshooting the battery installation ....................................... 60 Replacing the power supply ................................................................. 60 BIOS Setup .......................................
Preface Conventions used in this guide .............................. iv Safety instructions ................................................... v Additional information sources..............................
Conventions used in this guide Throughout this guide, you will see the following conventions: iv Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign indicates that the keys must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications and files are printed in italic.
Safety instructions Observe the following safety instructions when using your system: • Follow all instructions marked on the system and in the documentation. • When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.
• There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system.
The System Restoration CD The System Restoration CD included with your system can be used to: • • Restore your Windows 95 or Windows 98 operating system • Reinstall selected software applications, such as LANDesk Client Manager or McAfee Virus Scan • View or install component online documentation Install hardware drivers for Windows 95, Windows 98, and Windows NT Instructions for each operating system are provided with the System Restoration CD.
viii Maintaining and Troubleshooting Your E-4200 System
1 Chapter 1: Case Access Static electricity precautions ................................... 2 Identifying your computer case............................... 3 Opening the case...................................................... 4 Replacing the cover .................................................
Static electricity precautions Caution! Prevent electrostatic damage to your system by following static electricity precautions every time you open your computer case. Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure: 1. Wear a grounding wrist strap (available at most electronics stores). 2. Turn off the system power. 3.
Identifying your computer case This chapter includes the procedures for opening and closing the case for each of the four models shown below. Refer to the section appropriate to your case style.
Opening the case The system is available in three basic models: Important! Only qualified personnel should open the system for maintenance. You need a grounding wrist strap and a Phillips screwdriver to remove the computer’s cover. • • • Desktop Mid-tower Tower The desktop case has a removable top panel and a removable front bezel. The mid-tower and tower cases have two removable side panels, and a removable front bezel.
3. Slide the top cover panel back, lift it up, and set it aside. 4. If you are replacing or adding a drive you may also need to remove the bezel. To do this, lift up on the tabs at each end of the top edge of the case bezel and pull the bezel away from the system frame.
Removing the mid-tower case cover You need a grounding wrist strap and a Phillips screwdriver to open the case. To remove the mid-tower case cover 1. Turn off the system and disconnect all power cords. 2. Remove the thumbscrews on the right side of the back of the computer. 3. Remove the right side panel by pulling on the handgrip between the thumbscrew holes. 4.
6. If you are installing externally accessible drives or replacing existing ones, remove the bezel by inserting a finger into each of the two circular openings at the front of the computer, pushing in on the spring clips, and pulling the upper portion of the bezel slightly forward to release it. 7. Lift the bezel up until the bottom tabs release. 8. Pull the bezel away from the computer. Removing the tower case cover You need a grounding wrist strap and a Phillips screwdriver to open the case.
2. With the back of the computer facing you, remove the three thumbscrews and the three Phillips screws that attach the side panels to the chassis. Right side panel Left side panel 3. Grasp the right panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis. 4. Grasp the left panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis.
5. Push in the tabs on each side of the front bezel and pull the bezel off the chassis. 1. Press in tabs on both sides of chassis 2. Pull off bezel Replacing the cover Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer. Replacing the desktop case cover You need a grounding wrist strap and a Phillips screwdriver to close the case. To replace the desktop case cover 1.
Replacing the mid-tower case cover You need a grounding wrist strap and a Phillips screwdriver to close the case. To replace the mid-tower case cover 1. If you installed additional external drives, then you must replace the bezel. Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel into the chassis until the spring clips snap the bezel in place. 2. Place the left side panel onto the chassis and slide the panel toward the front of the chassis.
Replacing the tower case cover You need a grounding wrist strap and a Phillips screwdriver to close the case. To close the tower case 1. Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel toward the chassis until the bezel snaps in place. 1. Hook tabs on both sides into chassis 2.
2. Place the left side panel on to the chassis and slide the panel toward the front of the chassis. Make sure the tab at the front of the panel fits under the edge of the chassis. Tabs 3. Replace the three screws that attach the left side panel to the chassis. 4. Place the right side panel on to the chassis, making sure the panel fits into the rails on the chassis. Slide the panel toward the front of the chassis until the tabs on the panel fit under the edge of the chassis. 5.
2 Chapter 2: System Components Locating components ............................................ 14 System board ......................................................... 17 I/O connectors........................................................ 19 Setting the jumpers ................................................ 21 Replacing the processor......................................... 23 Installing memory.................................................. 29 Installing and replacing drives ......................
Locating components The following figures and lists identify the components inside the computer. Desktop components The following components are inside your desktop system (illustration shown from top view of system). B A C F E A System board B Power supply C 5.25-inch drive bay (top) D Two 3.25-inch internal drive bays (bottom) E 5.25-inch external drive bay (top) F 3.
Mid-tower components The following components are inside your mid-tower system. 5.25-inch bay A 3.5-inch bay 5.25-inch bay B 5.25-inch bay F 3.5-inch bay E C D A Power Supply B Externally accessible drive bays C Internal 3.
Tower components The following components are inside your tower system.
System board The following figure and list identify system board components.
G Front panel connector H Primary IDE connector I Secondary IDE connector J Onboard speaker K Battery L Configuration jumper (J7B1) M Front panel USB header N ISA slot O Wake-on-Ring (WOR) connector P Shared ISA/PCI slot (1) Q Wake-on-LAN (WOL) connector R PCI slots (3) S Chassis intrusion switch connector T AGP connector U Fan 3 connector V Serial port B W Parallel port X Serial port A Y USB ports (2) Z Mouse and Keyboard ports 18 Maintaining and Troubleshooting Your E-4200 System
I/O connectors The following figure and list identify connectors on the back of the computer.
Front panel I/O connections The front panel I/O connector block lets you connect devices such as speakers and power management accessories. Although these connections are not covered in this guide, the illustration is provided for your reference.
Setting the jumpers Important! The system board jumper (J7B1) lets you clear passwords, set the processor/bus speed, and recover the BIOS. The table below shows the settings required to perform those tasks, and the following text provides step-by-step instructions for each mode.
Recovery mode The J7B1 jumper lets you recover the BIOS if it has become corrupted. To recover the BIOS 1. Log onto the internet. 2. Download the correct BIOS file from the Technical Support web site. 3. Extract the contents of the BIOS file you downloaded, and copy the contents onto a bootable diskette. 4. Turn off the system and disconnect the power cord. 5. Open the case, observing the “Static electricity precautions” on page 2. 6. Remove the pin on the J7B1 jumper and store it in a safe place.
Replacing the processor The system is compatible with the Intel® Pentium® II 66 and 100 MHz front-side bus (FSB) processors. The system board will support the following processor/bus configurations: • • • • 266/66 • • 400/100 300/66 333/66 350/100 450/100 It is critical that a heat sink be installed on each Pentium processor. When replacing a processor, order a Pentium processor upgrade kit.
A. Using a Phillips screwdriver, remove the screw that attaches the stability bar to the chassis. Stability bar Hard drive cage Screw B. Lift the bar slightly and slide it towards the front of the chassis until the bar clears the hard drive cage. Lift the bar out of the chassis. 4. Remove the fan duct (mid-tower and tower only). Skip to step 5 if your system does not have a fan duct: A. Grasp the sides of the fan duct.
B. Gently squeeze the duct until the side tabs unlatch from the power supply. Fan duct C. Lift the duct out of the chassis. 5. Identify your processor bracket type. The processor is attached to the system board with either a top bracket or a bottom bracket. Top bracket Bottom bracket 6. If your processor is attached by a top bracket: A. Using a flat-bladed screwdriver, remove the screws from the top bracket. Lift off the bracket.
B. Pull the processor up and out. Top bracket C. Push the new processor into the slot until it is fully seated. D. Place the top bracket over the processor and replace the two screws. 7. If your processor is attached by a bottom bracket: A. Remove the DIMMs on the system board that block access to the bottom processor bracket. Gently push out the plastic socket clamps on each end of the DIMMs. Then carefully lift the DIMMs out of their sockets. Store the DIMMs in static-free bags.
B. Push in the tabs on the outside edges of the bottom bracket and pull the bracket away from the processor. Bottom bracket C. Press in the two latches at the top of the processor, and pull the processor up and out. D. Push the new processor into the slot until it snaps into place. E. Push the support bracket back into the base of the processor until it snaps into place. F. Replace any DIMMs you removed. 8. Replace the stability bar and fan duct if applicable. 9.
12. If the processor speed is not detected automatically, set the speed manually: A. Turn off your system and unplug all power cords. B. Open the system case. C. Locate jumper J7B1, as shown in the following figure. J7B1 3 1 D. Take the jumper shunt off pins 1 and 2 on jumper J7B1 and place the shunt over pins 2 and 3. E. Close the computer case, reconnect the power cords, and turn on the system. As your system starts, the Setup program opens and a Maintenance screen appears. F.
I. Close the case, reconnect the power cord, and turn on the system. Your system now detects the speed of the new processor. Installing memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual In-line Memory Modules (DIMMs) supported by your system board conform to the following standards: • • • • • 3.
3. Pull open the socket clamps on each side of the DIMM socket. 4. Insert the DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. 5. Gently press the DIMM into the socket until it doesn’t move any farther. (Inserting the DIMM automatically locks each of the socket clamps on each end of the DIMM.) 6. Close the case, as described in Chapter 1. 7. Reconnect the power cord and turn on the system.
2. Carefully lift the DIMM out of the socket. Important! 3. Store the DIMM in a static-free container. Installing and replacing drives The standard configuration for your computer includes a 5.25-inch IDE CD-ROM drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive. To remove and install drives, you need a grounding wrist strap and a Phillips screwdriver. If you remove a drive, make sure to place it in an antistatic bag.
Replacing and installing drives in your desktop computer Your desktop computer contains the following drive bays: • One 3.5-inch drive bay that can be accessed from outside the computer. • Two 5.25-inch drive bay that can be accessed from outside the computer. • Two 3.5-inch drive bays that are not accessible from outside the computer. Replacing the 3.5-inch diskette drive in your desktop computer In your computer, a 3.5-inch diskette drive attaches to a metal mounting bracket.
5. Remove the drive cage from the case. 6. Remove the drive from the cage. 7. Secure the new drive in the cage. 8. Connect the power and data cables to the 3.5-inch and 5.25-inch drives, making sure the cables match their original positions. 9. Reinstall the drive cage in the case. 10. Connect the power and data cables to the drive.
11. Close the computer case as described in Chapter 1. 12. Reconnect the power cord and turn on the system. If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76. Installing a 3.5-inch hard drive in your desktop computer The hard disk is secured to a metal mounting cage, which enables the drive to be easily installed and removed from the case. To install a hard disk drive 1. Turn off the system and disconnect the power cord. 2.
4. Remove the 5.25-inch drive cage from the case. The hard drive cage is underneath. 5. Disconnect the hard disk data and power cables from the hard disk, noting their locations and orientations. (You will reconnect these cables when you install the new hard disk.) 6. Remove the hard disk cage from the case.
7. Configure the new drive by following your drive documentation. 8. Do one of the following: • If you are replacing the hard drive that is installed in the cage, remove the drive from the cage and install the new drive in its place. • If you are adding an additional hard drive, install the drive in the empty bay of the drive cage. 9. Reinstall the drive cages into the case. 10. Close the case as describe in Chapter 1. 11. Plug in the power cable and peripherals. 12. Turn on the computer.
5. Remove the drive cage from the case. 6. Remove the drive from the cage. 7. Secure the new drive in the cage. 8. Connect the power and data cables to the drives, making sure the cables match their original positions. Configure the drive by following your drive documentation. 9. Reinstall the drive cage into the case.
10. Close the computer case (see “Replacing the desktop case cover” on page 9 for further instructions). 11. Plug in the power cable and peripherals. 12. Turn on the computer. Installing or replacing an additional 5.25-inch drive in your desktop computer You can install another 5.25-inch drive, such as a CD or DVD drive, in the drive expansion bay to the right of the case. To install a 5.25-inch drive in the expansion bay 1. Turn off the system and disconnect the power cord. 2.
4. Remove the drive cage from the case. 5. If you are replacing a drive, remove it from the mounting cage. 6. Secure the new drive in the cage. 7. Install the drive cage in the case. 8. Connect the power and data cables to the drive. Configure the drive by following your drive documentation. 9. Close the computer case (see “Replacing the desktop case cover” on page 9 for further instructions).
10. Plug in the power cable and peripherals. 11. Turn on the computer. Replacing and installing drives in your mid-tower computer Your mid-tower computer contains the following drive bays: • Three 3.5-inch drive bays that can be accessed from outside the computer. • Two 5.25-inch drive bays that can be accessed from outside the computer. • Three 3.5-inch drive bays that are not accessible from outside the computer. Replacing a 3.5-inch diskette drive in the mid-tower computer In your computer, a 3.
A. Remove the bezel. B. Push out the EMI shield in the bay. C. Remove the plastic drive bay cover on the front bezel. For information on removing the bezel, see the section “Removing the mid-tower case cover” on page 6. 5. Place the new drive into the drive bracket through the front bezel. 6. Secure the drive to the mounting bracket using four screws. 7. Connect the power and data cables to the drive. 8. Close the case, as described in Chapter 1. 9. Reconnect the power cord and turn on the system.
Installing or replacing a 3.5-inch hard drive in your mid-tower computer In your computer, a 3.5-inch hard drive attaches to a metal mounting bracket. You can easily remove the bracket and install a new drive. For the location of the 3.5-inch hard drive bracket, see the “Mid-tower components” on page 15. To install a 3.5-inch hard drive 1. Turn off the system and unplug the power cord. 2. Open the case, observing the “Static electricity precautions” on page 2. 3.
6. Slide the bracket up to unhook the tabs on the bracket from the slots in the chassis. Lift the bracket out of the chassis. 7. If you are replacing a hard drive, remove the screws that attach the drive to the drive cage and remove the drive. 8. Slide the new hard drive into the bracket and attach the drive to the drive cage. 9. Replace the hard drive cage in the chassis, sliding it down until the tabs on the bracket hook into the slots on the chassis.
Installing a CD-ROM or other 5.25-inch drive in your mid-tower computer The 5.25-inch drive bay can be used to install a CD-ROM drive, diskette drive, or other 5.25-inch device. To install a CD-ROM or other 5.25-inch drive 1. Turn off the system and disconnect the power cord. 2. Remove the cover side panels, observing the “Static electricity precautions” on page 2. 3. If you are replacing a drive, remove it from the chassis: • • Disconnect the cables from the back of the drive.
5. Slide the new 5.25-inch drive into the bay through the front bezel. 6. Attach the drive to the chassis with the four screws. 7. Connect the power and data cables to the back of the drive. (See drive documentation for proper jumper settings and connector orientation.) 8. Close the case (see “Replacing the mid-tower case cover” on page 10 for further instructions). 9. Plug in the power cable and peripherals. 10. Turn on the computer.
• Bottom drive cage: one full-height or two half-height 3.5-inch hard drives that are not accessible from outside the system. Installing or replacing a CD-ROM drive or diskette drive in the top drive cage of your tower computer You can install a 5.25-inch CD-ROM and 3.5-inch diskette drive the top drive cage. To install a drive in the top drive cage 1. Turn off the system and disconnect the power cord. 2. Open the case, observing the “Static electricity precautions” on page 2. 3.
4. If an EMI shield and slot cover are in the bay you want to use, remove them: • • Push the EMI shield out through the front of the chassis. Push the slot cover out through the back of the bezel.
5. Slide the new drive into the system through the front of the chassis. 6. Install the four screws that attach the drive to the drive cage. 7. Close the case, as described in Chapter 1. 8. Reconnect the power cord and turn on the system. If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76. Installing a 3.5-inch hard drive in your tower computer In your computer, a middle and bottom drive cage together can hold five 3.5-inch hard drives. For the location of the 3.
Installing or replacing hard drives in the middle drive cage You can install up to three 3.5-inch hard drives in the middle drive cage. To install a drive in the middle drive cage 1. Turn off the system and unplug the power cord. 2. Remove the left side panel of the case, observing the “Static electricity precautions” on page 2. 3. If any drives are installed in the drive cage, disconnect the cables from the back of the drives. 4. If your system includes an add-in card guide, remove it: A.
5. Remove the three screws that attach the middle drive cage to the chassis. Support the cage with your hand as you remove the last screw. Then slide the drive cage out of the chassis. Middle hard drive cage 6. If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive.
7. Slide the new drive into the cage and attach the drive to the cage with four screws. Important! When you reinstall the middle drive cage, make sure you do not set the cage on the cables attached to the control panel. 8. Slide the drive cage into the chassis, making sure to hook the tabs on the cage into the slots on the chassis. Replace the three screws that attach the cage to the chassis. Slots Tab 9. Connect the cables to the drives in the cage.
10. Close the computer case (see “Replacing the tower case cover” on page 11 for instructions). Plug in the power cord and turn on the computer. If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information. Installing hard drives in the bottom drive cage You can install 3.5-inch hard drives in the bottom drive cage. To install a drive in the bottom drive cage 1. Turn off the system and unplug the power cord. 2.
5. Remove the three screw that attach the drive cage to the chassis. Then slide the cage forward and lift it out of the chassis. Bottom hard drive cage 6. If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive. 7. Slide the new drive into the cage with the bottom of the drive facing up. Attach the drive to the cage with four screws.
8. Slide the drive cage into the chassis, making sure to hook the tabs on the cage into the slots on the chassis. Replace the three screws that attach the cage to the chassis. Slots 9. Connect the cables to the drives in the bracket. 10. If a card guide is included in your system, replace the add-in card guide and any add-in cards you removed. 11. Close the case as described in Chapter 1. 12. Plug in the power cord and turn on the computer.
Adding an expansion card The E-4200 system board has seven expansion slot connectors: • • • • One shared ISA/PCI slot Three PCI local-bus slots One ISA slot One AGP slot The E-4200 system board accepts three types of expansion cards: ISA, PCI, and AGP. Some ISA expansion cards have jumpers or switches that set interrupts and I/O addresses. They come with instructions that explain how to set them to avoid hardware conflicts. Follow the instructions carefully.
4. If applicable, remove the two screws that attach the add-in card bracket to the case and remove it. Add-in card bracket (tower system only) 5. Locate an available slot. 6. Remove and retain the screw securing the expansion port cover to the rear panel. Keep the port cover for reinstallation in case you ever need to remove the card. 7. Firmly insert the edge of the expansion card into the slot.
8. After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 6 through the mounting bracket at the end of the card. 9. Replace the add-in card bracket. 10. Connect cables to the card (see card documentation for proper jumper settings and cable orientation) 11. Close the case, as described in Chapter 1. 12. Reconnect the power cord and turn on the system. It may be necessary to reconfigure your system after installing some expansion cards.
Installing LANDesk Client Manager Intel’s LANDesk Client Manager is the Desktop Management Interface (DMI) solution that is already loaded on your system. LANDesk Client Manager lets you monitor your system for critical situations that may need your attention. It also lets your system administrator remotely inventory and manage systems on your network. To install LANDesk Client Manager 1. In the C:\DMI folder, double-click the Setup icon to launch the InstallShield® wizard. 2.
2. Write down the CMOS values from the Main Setup utility screen so you can reenter them after you replace the battery. (For more information about the setup program, see “Using the BIOS setup utility” on page 66.) 3. Turn off the system and disconnect the power cord. 4. Open the case, observing the “Static electricity precautions” on page 2. 5. Locate the battery on the system board (see “System board” on page 17). The battery is circular and has the positive pole mark (+) on the top. 6.
Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured. • Check to be sure that all power switches are on. If the system is plugged into a power strip or surge protector, be sure it is turned on also.
3. Disconnect all power supply cables from internal devices, including the main power supply connection to the system board. 4. Remove the four screws on the back of the chassis that attach the power supply to the chassis. Important! To remove and install the power supply, you need a grounding wrist strap and a Phillips screwdriver. 5. Lift the power supply out of the chassis. 6. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. 7.
If the system does not work correctly, make sure that you installed the power supply correctly and connected the power supply cable to the power connector on the system board. Check that the voltage connector on the back of the power supply is set correctly. Installing a power supply in your mid-tower computer 1. Turn off the system and unplug the power cord. Important! To remove and install the power supply, you need a grounding wrist strap and a Phillips screwdriver. 2.
7. Lift the power supply out of the chassis. 8. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. 9. Line up the holes in the new power supply with the screw holes in the back of the chassis. 10. Replace the four screws on the back of the chassis and the one screw inside the chassis that attach the power supply to the chassis. 11. Replace the fan duct. 12. Reconnect the power supply cables. 13.
5. Remove the four screws on the back of the chassis that attach the power supply to the chassis. 6. Support the power supply with your hand and remove the two screws on the side of the chassis that attach the power supply. 7. Lift the power supply out of the chassis. 8. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. 9. Line up the holes in the new power supply with the screw holes in the back of the chassis. 10.
3 Chapter 3: BIOS Setup About the BIOS setup utility................................. 66 Updating the BIOS ................................................
About the BIOS setup utility The computer’s BIOS has a built-in program that lets you set many basic system characteristics. These settings are stored and saved even when the power is off. This chapter contains information about this setup utility and is intended to serve as a guide so that you can make changes to your system BIOS when necessary. Using the BIOS setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics.
The main screen has the following menu selections at the top of the screen: • Main gives you access to basic information and settings related to your system hardware and configuration. • Advanced gives you access to information and settings for system resources, hardware, and system configuration. • Security gives you access to settings related to system access passwords. • Power gives you access to information and settings related to power-saving functions available with your system.
7. Extract the contents of the BIOS file you downloaded. 8. Follow the instructions in the Readme file.
4 Chapter 4: Troubleshooting Introduction............................................................ 70 Troubleshooting checklist ..................................... 70 CD-ROM problems............................................... 72 Hard disk problems................................................ 73 Memory/Processor problems................................ 74 Modem problems................................................... 75 Peripheral/Adapter problems ................................
Important! Do no return any equipment without obtaining a Return Material Authorization (RMA) number. Introduction If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs in an application, consult the documentation supplied with the software. This section identifies solutions to common problems. If the suggestions in this chapter do not resolve your problem, call Technical Support.
Troubleshooting guidelines As you troubleshoot your system, follow these guidelines: • • Never remove the system cover while the system is turned on. • If a peripheral such as the keyboard, mouse, drive, or printer does not appear to work, verify that all connections are secure. • If an error message displays on the screen, write it down, word for word. You may be asked for it when calling Technical Support. • • Only qualified personnel should open the system for maintenance.
CD-ROM problems An audio CD produces no sound. Probable Cause Solution The CD is loaded incorrectly. Make certain the label is facing upward, and then try again. The speakers are not connected. Check the speaker cables. Make certain they are connected properly and securely. The speaker volume is turned down. Check the volume control. The speakers may be muted via the Multimedia volume control.
Probable Cause Solution The secondary IDE device may be disabled. Restart your computer, and then press F1 to enter the setup program. From the Peripheral Configuration | Advanced menu, set the Secondary IDE Interface to Auto and make certain the Secondary IDE Status is Enabled. The CD cables are not installed correctly. Open the system and check all cables between the CD controller and the CD-ROM drive. Hard disk problems The SCSI drive is not recognized by the system.
The IDE drive is not recognized by the system. Probable Cause Solution The primary IDE device may be configured incorrectly. Restart your computer, and then press F1 to enter the setup program. From the Main menu, set the Primary IDE Master to Auto Configured. The drive may not be configured properly. Consult the hard disk user’s guide for instructions on how to configure the drive. The drive cables are not connected properly. Open the system and check all cables connected to the controller card.
A new processor is not recognized by the system. Probable Cause Solution The processor was installed incorrectly or in the wrong socket. Check the installation. The processor should be recognized automatically if it was installed correctly. The processor speed was not selected on the system board. If your system board enables you to select the processor speed, make sure you have selected the speed properly. A pin was bent on the processor during installation.
Peripheral/Adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call Technical Support. The SCSI ID may be invalid. Assign an available SCSI ID to the device. The SCSI chain is not terminated.
The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM formatted. Make certain the diskette you are trying to format is IBM-compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk on the diskette. If errors are detected and corrected, try accessing the diskette again. The disk is write protected. Make certain the write-protection window on the upper-right corner of the diskette is closed (unprotected).
Printer problems The printer will not turn on. Probable Cause Solution The printer is not plugged in. Check the power cable. Make certain it is plugged into a live power source. The printer is not turned on. Make certain the printer’s power switch is On. If power is applied to the printer, the green power LED should be lit. The printer is defective. Try another printer if one is available. The printer is turned on but will not print.
System problems The system will not start up. Probable Cause Solution The system is not connected to an AC outlet. Check the power cable(s) and make certain it is connected to an AC power source. Voltage selection switch not set correctly. Make certain the voltage selection switch is set for the correct power source. One power supply is not supplying power to the load share module. Verify both power cords are plugged into working AC outlets.
The mouse doesn’t work. Important! Your system board may have a built-in video adapter, so there may not be a video adapter to remove and replace. Probable Cause Solution The mouse is not plugged in or connected properly. Check the cable. Make certain it is plugged in correctly. The mouse driver did not load when the system started. Load the appropriate mouse driver manually or contact Technical Support. The mouse is defective. Try a mouse you know is working.
The text on the display is dim or difficult to read. Probable Cause Solution The monitor brightness and contrast controls are turned down. Adjust the brightness and contrast knobs until the text becomes clear. Sunlight is glaring off the display. Position the monitor away from the sun or window. The CRT may be old. Replace the monitor. The color monitor displays everything in black and white. Probable Cause Solution The system was turned on before the monitor.
The video is distorted. 82 Probable Cause Solution The monitor’s controls are not properly adjusted. Adjust the monitor controls until the text becomes clear. See your monitor documentation for more information. The connector or cable is damaged. Check the connector and cable for bent or damaged pins. The surge protector or UPS is damaged. Disconnect the monitor power cable and connect it directly to the power source. The monitor is too close to a source of electrical interference.
Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error Message Access denied. Bad command or file name. Solutions • • Try saving to a new file or diskette. • Make certain you entered the right command.
Error Message Diskette drive reset failed. Diskette read failed strike F1 to retry restart. Solutions • Enter BIOS Setup and verify the diskette drive settings. • Check the diskette drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. • Make certain the boot disk contains the Command.com file. • Use the configuration utility (if applicable) to verify your drive or controller configuration. • Press F1 to try the restart again. Gate A20 failure.
Error Message Invalid password. Keyboard clock line failure. Keyboard controller failure. Keyboard controller failure. Keyboard not detected. Keyboard stuck key failure. Solutions • Enter your password again, making certain to enter it correctly. • If you do not know the password, you may need to reinstall the software you are trying to access. • Startup passwords are stored in BIOS.
Error Message Solutions Memory errors were detected while the system powered up. See “Memory errors were detected during system start up.” on page 74. Memory size error. Enter BIOS Setup and save the memory configuration. Non-system disk or disk error. • • Not enough memory. Print queue is full. Printer is out of paper. Required parameter missing. Syntax error. 86 Eject the diskette and press ENTER. If the diskette is bootable, check it for errors.
A Appendix Specifications......................................................... 88 Regulatory Compliance Statements .....................
Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. 88 Summary Supports Intel Pentium II microprocessors operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB. Processors running from 350 to 450 have a 100 MHz FSB. Features ATX form factor. Desktop case 17.93 in. x 17.03 in. x 5.28 in. (WxDxH), including base. Mid-tower case 9.87 in. x 18.64 in. x 22.8 in.
Summary Supports Intel Pentium II microprocessors operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB. Processors running from 350 to 450 have a 100 MHz FSB. Features ATX form factor. Diskette drive A diskette controller is integrated on the system board. Support available for primary and secondary diskette drives and a tape backup unit (TBU). I/O ports One parallel and two serial ports on the system board. LPT and COM configurable from system setup program.
Regulatory Compliance Statements American Users: Caution! The Federal Communications Commission warns the users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
This Information Technology Equipment has been tested and found to comply with the following European directives: European Users: [i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984 ENV 50140:1994 or IEC 801-3:1984 EN 61000-4-4:1988 or IEC 801-4:1998 [ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950
92 Maintaining and Troubleshooting Your E-4200 System
Index A adapter cards installing 55 PCI 55 troubleshooting 77 add-in card guide, removing 49, 52 AGP 55 B battery replacing 58 bays desktop 32 mid-tower 31 tower 31, 45 bezel removing, desktop 5 removing, mid-tower 7 removing, tower 9 replacing, desktop 9 replacing, mid-tower 10 replacing, tower 11 BIOS setup utility 66 updating 67 C CD-ROM installing for desktop 36 installing for mid-tower 44 installing for tower 46 troubleshooting 72 components desktop 14 mid-tower 14 tower 16 cover removing for desktop
E error messages 83 expansion cards AGP 55 installing 55 PCI 55 shared ISA/PCI 55 troubleshooting 77 J FAQ, accessing vi front panel I/O connections 20 jumper settings 21 configure mode 21 normal mode 21 recovery mode 22 G K glossary, accessing on Internet vi keyboard, troubleshooting 79 H L hard drive installing for desktop 34 installing for mid-tower 42 installing for tower 48 troubleshooting 73 hardware management, LM81 57 heat sink 23 LANDesk Client Manager 58 LM81 hardware management 57 F
R recovery mode 22 removing add-in card guide 49, 52 bottom drive cage, tower 53 desktop cover 4 DIMMs 30 metal shield from drive bay 47 mid-tower cover 6 slot cover from drive bay 47 tower cover 7 peripheral devices 76 printer 78 processor 74 SCSI device 76 system 79 video 80 V video, troubleshooting 80 S safety guidelines v SCSI device, troubleshooting 76 SCSI drive installing 31 side panels removing 8 replacing 12 static electricity precautions 2 system board DIMM banks 29 password jumper 29 system, t
96 Maintaining and Troubleshooting Your E-4200 System
Maintaining and Troubleshooting Your E-4200 System MAN US E-4200 TECH REF R0 10/98 8503809
