Product guide

15
TOOLS for SCHOOLS by Advanced Bionics HARMONY® SOUND PROCESSOR Product Guide
FM Troubleshooting Situations:
Problem Action
Child cannot hear
when the FM System
is connected
1. Verify that the Harmony Sound Processor is on and at user settings.
2. Verify that the FM System is working, check battery and settings.
3. Verify that your connections are secure.
4. If using the Direct Connect option, verify that you are using the proper FM Adapter Cable.
5. Verify that the Audio-Mixing ratio has been set for FM use (50/50 is recommended for
classroom use).
6. Replace the Direct Connect Cable(s), if this is the connection option being used.
7. If using iConnect, verify that a charged battery is in use.
8. Replace the iConnect.
9. If problem cannot be determined, contact Advanced Bionics for support.
Child reports noise,
static, or distortion with
the FM System
1. Verify that you are using the proper FM Adapter Cable for the FM System and Harmony
Sound Processor if using the Direct Connect feature.
2. Reduce the volume or gain on the FM receiver (if available).
3. Ensure that the transmission range is not exceeded—the broadcast range between FM
transmitters and receivers may begin to break up at distances of 40 feet indoors; 120 feet
outdoors.
4. Ensure that there are no “dead spots” in the classroom.
5. Ensure that the transmitter is worn properly.
6. Try a different FM channel.
7. If problem cannot be determined, contact Advanced Bionics for support.
GREEN LED on the
Harmony flashes
constantly (if enabled)
1. Reduce the volume and/or gain on the FM receiver.
2. Reduce the volume on the Harmony Processor.
Listening responses are
poorer with the FM System
and Harmony than with
Harmony alone
1. Verify that Harmony is set to the appropriate program.
2. Verify that Harmony volume is set to the user settings.
3. Verify that the Audio-Mixing ratio has been set for FM use (50/50 is recommended for
classroom use).
4. Increase the gain on the FM receiver (this may need to be completed by the audiologist
as there is special software to adjust the parameters of the FM receiver).
5. Try a 30/70 mixing ratio. You may need to consult with the child’s programming audiolo-
gist or parents regarding program settings.
6. If problem cannot be determined, contact Advanced Bionics for support.
Child cannot hear his/her
own voice or other’s voices
in the environment
1. Verify the Audio-Mixing setting (should be set to either a 50/50 or 30/70 mixing ratio).
2. Verify the Processor and FM are at user settings.
3. Verify that the child isn’t experiencing any other complaints.