Product guide

12
TOOLS for SCHOOLS by Advanced Bionics HARMONY® SOUND PROCESSOR Product Guide
Harmony Troubleshooting Situations:
Problem Action
Child cannot hear
(No Sound)
1. Check your connections, including PowerCel, Earhook and Cables.
2. Check the Volume Dial.
3. Make sure the PowerCel is fully charged and inserted properly. Try another PowerCel.
4. Check the Microphone/System status, using the LED. To do this speak close to the child’s
Harmony Processor while it is properly positioned on the child and look for the LED to
flash GREEN in response to your voice.
5. Replace Cable/Headpiece.
6. Perform a test of the built-in Microphone, using an empty program slot. Refer to the
Completing a Microphone Check section listed above.
7. Contact programming center and/or child’s family for further troubleshooting.
RED LED flashes rapidly
and the child reports no
sound.
1. This is the IntellilLnk™ feature working and indicates that the Sound Processor is trying to
lock with the wrong internal device.
2. Check Sound Processors to ensure you have the appropriate Processor in place.
RED LED continuously
blinks at one-second
intervals.
1. Make sure the Headpiece is on the child’s head and positioned over the implant site.
2. Check Headpiece/Cable.
3. Determine if the Microphone is working by following the Microphone Test Procedures.
4. Replace Headpiece, if necessary.
5. Contact the programming center and/or child’s family for further troubleshooting.
GREEN LED does not
illuminate to loud speech
close to Microphone.
1. Confirm that this option is enabled.
2. Recheck the PowerCel status.
3. Check Volume Control to ensure it is set correctly.
4. Try another program on the child’s Processor.
5. Ensure Headpiece Cable is not damaged (kinked or frayed) and is properly inserted into
the Sound Processor.
6. Check the Processor Microphone to determine functionality using the Microphone Test
Procedures.
7. Contact the programming center and/or the child’s parent for further troubleshooting.
Child reports hearing
sounds that are distorted
or static.
1. Ensure Headpiece Cable is not damaged (kinked or frayed) and is properly inserted into
the Sound Processor.
2. Ensure the Volume is at the 12 o’clock position.
3. Try alternative program.
4. Listen for static using the Microphone Test procedures.
5. Contact the programming center and/or the child’s family for further troubleshooting.
ORANGE LED on Harmony
does not blink when the
Processor is turned on.
1. Check your connections between the PowerCel and Processor.
2. Replace your PowerCel with one that is fully charged.
3. Clean PowerCel and Harmony Processor contacts using a hearing-aid brush.
4. Contact the programming center and/or the child’s family for further troubleshooting.