User's Manual

or drop altogether.
To avoid interference, change the Channel on the WiFi Mobile Broadband Gateway,
and all devices in your network.
• Keep your product at least 3-6 feet away from electrical devices that generate RF
noise. Examples include: microwaves, monitors, electric motors, and so forth.
5. I just do not remember my encryption key. What should I do?
• If you forgot your encryption key, the WiFi card will be unable to establish a proper
connection.
If an encryption key setting has been set for the
WiFi Mobile Broadband Gateway, it
must also be set for the WiFi card that will connect to the WiFi Mobile Broadband
Gateway.
To reset the encryption key(s), login to the WiFi Mobile Broadband Gateway using a
wired connection. (Please refer to “Basic > Wireless (Security–No Encryption)” on page
10, for additional information).
7. How do I reset my WiFi Mobile Broadband Gateway to its factory default settings?
If other troubleshooting methods have failed, you may choose to Reset the WiFi Mobile
Broadband Gateway to its factory default settings.
To hard-reset the WiFi Mobile Broadband Gateway its factory
default settings, follow the
steps listed below:
1. Ensure the WiFi Mobile Broadband Gateway is powered on
2. Locate the
Reset button on the back of the WiFi Mobile Broadband Gateway.
3. Use a paper clip to press the
Reset button.
4. Hold for 8 seconds and then release.
5. After the WiFi Mobile Broadband Gateway reboots, it is reset to the factory
default
settings.
Note: Please note that this process will take a few minutes.
8. What is VPN?
• VPN stands for “Virtual Private Networking.” VPNs create a "tunnel" through an existing
Internet connection using PPTP (Point-to-Point Tunneling Protocol) or IPSec (IP
Security) protocols with various encryption schemes including Microsoft Challenge
Handshake Authentication Protocol (MS-CHAP) .
• This feature allows you to use your existing Internet connection to connect to a remote
site with added security. If your VPN connection is not functional, verify that your VPN
dial-up configuration is correct.
Note: This information should be provided to you from your VPN provider.
Pressing the Reset Button restores to its original factory
default settings.
9. What can I do if my Ethernet cable does not work properly?
• First, ensure that there is a solid cable connection between the Ethernet port on the
Router, and your NIC (Network Interface Card).
• Second, ensure that the settings on your NIC adapter are “Enabled,” and set to accept
an IP address from the DHCP.
• If settings appear to be correct, ensure that you are not using a crossover Ethernet
cable. Although the WiFi Mobile Broadband Gateway is MDI/MDIX compatible, not all
NICs are. Therefore, it is recommended that you use a patch cable when possible.
Technical Support 45