User guide

Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
[e-mail], or fill out the documentation feedback form at
https://www.juniper.net/cgi-bin/docbugreport/. If you are using e-mail, be sure to include
the following information with your comments:
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Document or topic name
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URL or page number
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Software release version (if applicable)
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
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JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
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Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/.
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JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
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Find CSC offerings: http://www.juniper.net/customers/support/
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Search for known bugs: http://www2.juniper.net/kb/
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Find product documentation: http://www.juniper.net/techpubs/
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Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
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Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
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Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
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