Operation Manual

14 Issue 1, May 2004 61180019L1-5A
5. WARRANTY AND CUSTOMER SERVICE
ADTRAN will replace or repair this product within the
warranty period if it does not meet its published specifi-
cations or fails while in service. Warranty information
can be found at www.adtran.com/warranty
.
U.S. and Canada customers can also receive a copy of
the warranty via ADTRAN’s toll-free faxback server at
877-457-5007.
• Request document 414 for the U.S. and Canada
Carrier Networks Equipment Warranty.
• Request document 901 for the U.S. and Canada
Enterprise Networks Equipment Warranty.
Refer to the following subsections for sales, support,
CAPS requests, or further information.
ADTRAN Sales
Pricing/Availability:
800-827-0807
ADTRAN Technical Support
Pre-Sales Applications/Post-Sales Technical
Assistance:
800-726-8663
Standard hours: Monday - Friday, 7 a.m. - 7 p.m. CST
Emergency hours: 7 days/week, 24 hours/day
ADTRAN Repair/CAPS
Return for Repair/Upgrade:
[phone]
Repair and Return Address
Contact Customer and Product Service (CAPS) prior to
returning equipment to ADTRAN.
ADTRAN, Inc.
CAPS Department
901 Explorer Boulevard
Huntsville, Alabama 35806-2807