User Guide for the Polycom® SoundPoint IP® 650 Phone SIP 3.2 | July 2009 | 1725-12648-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the SoundPoint IP 650 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 650 phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Searching for Contacts . . . . . .
Contents Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11 Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12 Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 desktop phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide for the SoundPoint IP 650 Desktop Phone Parts List The following components are included in your SoundPoint IP 650 package: • Polycom SoundPoint IP 650 phone Directories Menu Applications Conference Messages 1 GHI DEF 3 4 JKL 5 MNO Transfer Redial PQRS TUV WXYZ Hold 1-2 ABC 2 • handset and handset cord • Phone Base 7 8 OPER 0 6 9 Do Not Disturb
Getting Started with Your Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide for the SoundPoint IP 650 Desktop Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter.
Getting Started with Your Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide for the SoundPoint IP 650 Desktop Phone 2. Connect the headset (optional) to the headset jack on the back of the phone. Headset (optional) Handset For information on supported headsets, go to http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html and look for “Technical Bulletin 37477: Headset Compatibility List”.
Getting Started with Your Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
User Guide for the SoundPoint IP 650 Desktop Phone To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 450 angle) is facing up. 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note 1-8 The wall mount is not included in SoundPoint IP 650 package.
Getting Started with Your Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
User Guide for the SoundPoint IP 650 Desktop Phone The features of your SoundPoint IP 650 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data. 3 Feature Keys Access important features using these keys. Access to local directories and call lists. Access to special applications (contact system administrator).
Getting Started with Your Phone 6 Item Description Speakerphone Allows for hands-free communication during calls. 7 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. 8 Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer. 9 Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications.
User Guide for the SoundPoint IP 650 Desktop Phone Item Description 14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. 15 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: 16 1 - 12 Hookswitch • Solid green—An active call is in progress. • Fast flashing green—There is an incoming (ringing) call.
Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1 - 13
User Guide for the SoundPoint IP 650 Desktop Phone Before You Use Your Phone Note The background and key colors that appears on your SoundPoint IP 650 phone may differ from what appears in this user guide. Using the Navigation Keys To help you navigate menus and enter data, use these tips: • To scroll through lists, use • Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more than one page.
Getting Started with Your Phone • Time and date text The following figures provide some examples: Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 650, you can record active calls on your phone.
User Guide for the SoundPoint IP 650 Desktop Phone The USB port is on the back of your SoundPoint IP 650 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears or the USB device is tested to determine if it is acceptable. If it is accepted, the message “USB device attached.” appears. If it is not accepted, the message “Unsupported USB device attached: Go to www.polycom.com/usb_support.” appears.
2 Customizing Your Phone You can customize your SoundPoint IP 650 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 650 phone.
User Guide for the SoundPoint IP 650 Desktop Phone Configuring Basic Settings You can configure the following basic settings through use of • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Background pattern • Soft key label color : You can mute the microphone and adjust the volume using separate keys.
Customizing Your Phone 3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. 4. Using and , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contrast Note If you want to change the display contrast on the SoundPoint IP Backlit Expansion Module, refer to Adjusting the Display Contrast on page 5-5.
User Guide for the SoundPoint IP 650 Desktop Phone Note You can also use the volume keys to increase or decrease the diplay contrast. 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press to return to the idle display. Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 650 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately.
Customizing Your Phone • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the Backlight Idle intensity applies. To modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6.
User Guide for the SoundPoint IP 650 Desktop Phone 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press to return to the idle display. Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset...
Customizing Your Phone To activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing Answer soft key to receive a call will now connect to your headset automatically. or the Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset.
User Guide for the SoundPoint IP 650 Desktop Phone Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. To change the incoming ring type: 1. Press . 2. Select Settings > Basic > Ring Type. 3. (Optional.) If multiple lines are configured on your phone, first select the line to change from the list using the 4. Use and and . to select the desired ring type. To hear the selected ring type, press the Play soft key. 5.
Customizing Your Phone 3. Use and to highlight the language you want. 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.
User Guide for the SoundPoint IP 650 Desktop Phone Note Under certain circumstances, you may need make an additional menu selection, Select Background, to actually select the background. If your system administrator has configured the phone’s idle browser and you want to view the background and not the idle browser, you can turn off the idle browser by doing the following: • Select Background > Prioritize Background. • Select Enable and press the Select soft key. 3.
Customizing Your Phone To change the soft key label color: 1. Press . 2. Select Settings > Basic > Preferences > Label Color. Using the dialpad keys 1, 3, 7, and 9 change the soft key color to your desired color. The Label soft key on the right reflects your changes. Note When the color of the label reaches a certain level of whiteness, “Cannot save this color. Text might be inreadable.” appears. This popup appears only the first time the color reaches that level. 3. Press the Save soft key.
User Guide for the SoundPoint IP 650 Desktop Phone Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this. Hands-free Speakerphone volume settings will be maintained across calls.
Customizing Your Phone Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. You can use these shortcuts while placing calls or performing transferring and conferencing functions. Note You can manually clear all call lists. They are automatically cleared when you restart the phone.
User Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number.
Customizing Your Phone 8. (Optional.) Change the Ring Type and Divert Contact. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-21. For more information on diverting contacts, refer to Diverting Calls on page 2-23. 9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and Block Buddy. Use and to switch between Enabled and Disabled settings.
User Guide for the SoundPoint IP 650 Desktop Phone 4. Press Note to return to the idle display. You may want to go to the local contact directory to check if the contact was saved correctly, and to add any missing fields. Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory: 1. Press . 2. Select Corporate Directory. 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-19. 4. Press the View soft key.
Customizing Your Phone 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press Note to return to the idle display. You can quickly edit a contact associated with a speed dial key by pressing and holding the contact’s speed dial key, and then complete steps 5 to 7.
User Guide for the SoundPoint IP 650 Desktop Phone Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Dial soft key. Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory: 1. Press . 2. Select Corporate Directory. 3.
Customizing Your Phone Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last name. 5. Press the Search soft key again. You can dial any successful matches from the resulting information on the graphic display.
User Guide for the SoundPoint IP 650 Desktop Phone — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Carol Woller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller appears in the search results. If no entries in the corporate directory match the search parameters, “No entries found.” appears.
Customizing Your Phone — Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first name and last name. Press the Submit soft key. In this example, Bryon Smith appears in the search results. You can dial any successful matches from the resulting information on the graphic display.
User Guide for the SoundPoint IP 650 Desktop Phone To set a distinctive ring type for a contact: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Ring Type field. 5. Enter the number corresponding to one of the ring types available. For more information, refer to Selecting the Ring Type on page 2-8. 6. (Optional.) To remove an existing value, press .
Customizing Your Phone 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Use the and to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press . 2. Select Contact Directory. 3.
User Guide for the SoundPoint IP 650 Desktop Phone 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press to return to the idle display. System Customizations The following section details customizations of your SoundPoint IP 650 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 650 phone can support up to 34 lines with or without a SoundPoint IP Backlit Expansion Module.
Customizing Your Phone Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.
User Guide for the SoundPoint IP 650 Desktop Phone Note Call Forwarding is not available on shared lines. Do Not Disturb (DND) on shared lines disables the ringing option only, the visual indication is still in place.
3 Using the Basic Features of Your Phone Your SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide for the SoundPoint IP 650 Desktop Phone To customize your phone, refer to Customizing Your Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Backlit Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your Phone To place a call using the handset: >> Do the following steps in any order: — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com .
User Guide for the SoundPoint IP 650 Desktop Phone To place a call using the headset: >> Do one of the following: — With the optional headset connected, press NewCall soft key to obtain dial tone. Press or the . Dial the desired number using the dial pad. — With the optional headset connected, dial the desired number using the dial pad. Press Note . To permanently enable your headset, refer to Enabling the Headset Memory Mode on page 2-6.
Using the Basic Features of Your Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Note You can ignore incoming calls by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again.
User Guide for the SoundPoint IP 650 Desktop Phone — Press the Answer soft key. To answer a call using the headset: >> Press . If Headset Memory Mode is activated, press Answer soft key. or the Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: • If your phone is configured for a single Line Key per line: — You may hear a call waiting tone, and you will see the second call appearance.
Using the Basic Features of Your Phone Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-21. To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the original call on hold. Press the Answer soft key.
User Guide for the SoundPoint IP 650 Desktop Phone Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-11. Placing Calls on Hold During a call, press or the Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.
Using the Basic Features of Your Phone Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.
User Guide for the SoundPoint IP 650 Desktop Phone • Splitting Conference Calls • Ending Conference Calls Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to Placing Calls on page 3-2, Searching for Contacts on page 2-19, or Managing Call Lists on page 2-12. 2. Press or the Confrnc soft key to create a new call.
Using the Basic Features of Your Phone 4. When the second party answers, press key again to join all parties in the conference. Note or the Confrnc soft If configured for single key-press conferences, you do not need to press the Confrnc soft key again. 5. Press conference. or the Confrnc soft key to add another party to the The first and second party are put on hold.
User Guide for the SoundPoint IP 650 Desktop Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove, Info, and Back soft keys. Press the Info soft key to view more information about the selected party. Press the Back soft key to exit the conference management feature.
Using the Basic Features of Your Phone 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference. Note again to join all The Add soft key appears only if you can add more parties to the conference call. Your system administrator determines the maximum number of conference participants.
User Guide for the SoundPoint IP 650 Desktop Phone — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on hold within the conference even if you press the Resume soft key. — To remove a party from the conference, press the Remove soft key.
Using the Basic Features of Your Phone To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press the Join soft key.
User Guide for the SoundPoint IP 650 Desktop Phone >> From the idle display, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference Calls To split a conference call: >> From the Active Conference page, press the More soft key, and then the Split soft key to split the conference. All calls are split into individual calls and put on hold.
Using the Basic Features of Your Phone Performing a Consultative Transfer To transfer a call: 1. During a call, press the or the Trnsfer soft key. The active call is placed on hold. 2. Do one of the following: — Enter the number to which you want to transfer the call. — Refer to Placing Calls on page 3-2. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer soft key.
User Guide for the SoundPoint IP 650 Desktop Phone Performing a Blind Transfer To perform a blind transfer: 1. During a call, press or the Trnsfer soft key. 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Refer to Placing Calls on page 3-2. At this point, the call is connected to the number to which you are transferring them.
Using the Basic Features of Your Phone Static Forwarding To forward all incoming calls to another party: 1. From the idle display, press the Forward soft key. 2. (Optional.) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using and and . , select the forwarding type you want to change, and then press the Select soft key.
User Guide for the SoundPoint IP 650 Desktop Phone Note b If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call. You can also enter the SIP URL or IP address.
Using the Basic Features of Your Phone Dynamic Forwarding To forward an incoming call to another party: 1. When the phone rings, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Enabling Do Not Disturb To prevent the phone ringing (from incoming calls), you can select Do Not Disturb.
User Guide for the SoundPoint IP 650 Desktop Phone To disable Do Not Disturb: >> Press again. Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using and . For more information, contact your system administrator. When Do Not Disturb is enabled for a particular line, a flashing “X” displays beside the line indicator.
Using the Basic Features of Your Phone Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle screen. To speed dial a contact, press the Up Arrow key followed by the contact’s speed dial index. For example, if Joan’s speed dial index is 55, pressing the Up Arrow key followed by 55 will place a call to Joan. To add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact.
User Guide for the SoundPoint IP 650 Desktop Phone 3. (Optional.) Enter contact information. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 4. Enter a contact number. The number must be unique (not already in the directory). 5. Change the Speed Dial Index field. The index can be any value between the next available index value and the maximum (value of 9999).
Using the Basic Features of Your Phone To listen to voice messages: 1. Press . If multiple lines are configured on your phone, select the line to retrieve messages from. 2. Follow voice or visual prompts on the screen to retrieve your messages.
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4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 650 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call • Restarting Your Phone To customize your phone, refer to Customizing Your Phone on page 2-1.
User Guide for the SoundPoint IP 650 Desktop Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press — Press or the Hold soft key to place the original call on hold. to access the new call. Answer the incoming call.
Using the Advanced Features of Your Phone Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key. Using Text Messaging You can send and receive text messages using your phone. SIP Instant (Text) Messaging is supported in real-time.
User Guide for the SoundPoint IP 650 Desktop Phone To send a text message: 1. Do one of the following: — Press . Select Instant Messages. Note Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option. — Press . Select Features > Messages > Instant Messages. 2. (Optional) If multiple lines are configured on your phone, first select from which line to send the message from the list using and . 3.
Using the Advanced Features of Your Phone Using Buddy Lists A buddy list is a list of users/devices whose status or “presence” you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their status in real-time from your phone. Your phone can “watch” the status of up to eight other phones or 48 buddies. These other phones form your “buddy list”. Your phone displays the status of your buddies in real time.
User Guide for the SoundPoint IP 650 Desktop Phone Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server 2005. To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4.
Using the Advanced Features of Your Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 650 Desktop Phone 6. Use and to enable or disable the Access field. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence. The default for Access is Disabled. 7. Press to return to the idle display. For more information on contacting buddies, refer to Placing Calls on page 3-2 or the Microsoft Office Communicator and Windows Messenger documentation.
Using the Advanced Features of Your Phone • When there are no connected calls on your phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold. Recording stops if all active calls end, no matter who ends the calls. If you press while recording, only the called parties are recorded.
User Guide for the SoundPoint IP 650 Desktop Phone If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded at that time will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
Using the Advanced Features of Your Phone 2. Press the Record soft key. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-level soft keys (for example, Hold, EndCall, Trnsfer, and Confrnc). You must navigate back (using the More and Record soft keys) to again access the Stop and Pause soft keys. 4. Stop recording in one of the following ways: — Press the Stop soft key.
User Guide for the SoundPoint IP 650 Desktop Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >> Press the Pause soft key. “*P*” appears when you pause recording. To resume a recording: >> Press the Resume soft key. “*R*” appears when you restart recording.
Using the Advanced Features of Your Phone Playing Back a Recorded Call Note Call Playback is an optional feature and may not be supported on your particular system. For more information, contact your system administrator. If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 650, you can play back calls that you recorded on your phone. You can browse the recorded files, stored as .wav files on the USB flash drive.
User Guide for the SoundPoint IP 650 Desktop Phone Polycom recommends that you do not remove the USB flash drive while playing back files. There is a small probability that the USB flash drive itself may be damaged by this action. This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files: 1. Press . 2. Select Features > USB Device... > Browse Recordings...
Using the Advanced Features of Your Phone 3. Select the file that you want to play back using and , and then press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4. Press the Play soft key. “Playing” appears on the graphic display. The position indicator (in hours, minutes, and seconds) above the progress bar changes as the file plays back in real time. (Optional.
User Guide for the SoundPoint IP 650 Desktop Phone 6. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. To answer a call using the speakerphone: >> Do one of the following: — Press . — If you were listening to the file through the phone’s speaker, press the line key for the incoming call.
Using the Advanced Features of Your Phone Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume. For more information, refer to Playing Back Recorded Calls on page 4-14.
User Guide for the SoundPoint IP 650 Desktop Phone 4 - 18
5 Using the SoundPoint IP Backlit Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the SoundPoint IP Backlit Expansion Module. The SoundPoint IP Backlit Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field.
User Guide for the SoundPoint IP 650 Desktop Phone If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator. Parts List The following components are included in your SoundPoint IP Backlit Expansion Module package: • Polycom SoundPoint IP Backlit Expansion Module • Base stand Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
Using the SoundPoint IP Backlit Expansion Module Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules. To connect a SoundPoint IP Backlit Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 650 or the SoundPoint IP Backlit Expansion Module.
User Guide for the SoundPoint IP 650 Desktop Phone Features of the SoundPoint IP Backlit Expansion Module 5 1 4 3 2 2 The features of the SoundPoint IP Backlit Expansion Module are: 5-4 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Backlit Expansion Module to the phone. Power automatically transfers from the host phone to the SoundPoint IP Backlit Expansion Module(s) upon connection.
Using the SoundPoint IP Backlit Expansion Module 3 Item Description Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field [BLF] and presence). The mapping is: Solid green—An active call is in progress. Fast flashing green—There is an incoming (ringing) call. Flashing green—Another party has put you on hold. Flashing red—The call is on hold. Solid red—The line is busy remotely (shared lines).
User Guide for the SoundPoint IP 650 Desktop Phone To place a call using a SoundPoint IP Backlit Expansion Module Line Key: >> Press the assigned graphic display. directly opposite the number on the For more information on placing a call, refer to Placing Calls on page 3-2. Answering Calls When you connect a SoundPoint IP Backlit Expansion Module to your phone, you can answer a call using one of the Line Keys.
Using the SoundPoint IP Backlit Expansion Module For example, in the figure below, press the fourth Line Key to dial home. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the Add soft key. 4. (Optional.) Enter first and/or last name of the contact from the keypad.
User Guide for the SoundPoint IP 650 Desktop Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, refer to Assigning Speed Dial Keys on page 3-22.
6 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 650 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the SoundPoint IP 650 Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 phone has no power. Do one of the following: 6-2 • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 650 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet.
User Guide for the SoundPoint IP 650 Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 650 phone is not in an active state. Do one of the following: The screen shows “Network Link is Down”. 6-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following: Dial tone is not present on one of the audio modes. The phone is not registered. The phone does not ring. Ring setting or volume is low. Outbound or inbound calling is unsuccessful. • Check that the screen is illuminated.
User Guide for the SoundPoint IP 650 Desktop Phone Symptom Problem Corrective Action You turned off the ringer. Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key, or press the Headset key to obtain a dial tone. • Press the ringing Line Key or the Answer soft key to answer the call. “Service Unavailable” appears on the screen.
Troubleshooting Your Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display flickers. A certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the screen is illuminated.
User Guide for the SoundPoint IP 650 Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: You are using a headset and the people you call hear echo. There may be an issue with the echo cancellation feature of your headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.
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Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP Safety and Compliance (continued) CE and VCCI Mark This SoundPoint IP 650 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING Electrical Safety This product is rated 24Vdc, 0.5A.
Regulatory Notices Safety and Compliance (continued) New Zealand Telepermit Special Conditions PTC General Warning 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
User Guide SoundPoint IP Regulatory Notices - 6
Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 A AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–22 B backlight intensity 2–4 Backlit Expansion Module.
User Guide SoundPoint IP 650 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–7 memory mode 2–6 placing a call 3–4 headset memory mode 2–6 holding calls 3–8 I instant messaging 4–3 L language support 2–8 left arrow key, Received Calls shortcut 2–13 M managing buddies 4–6 Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–12 multiple call appearances 4–1 multiple calls, hold 3–9 multiple keys per line 2–25 multiple lines call forwarding 3–19 Do Not Disturb 3–22
Index SoundPoint IP 650 adjusting backlight intensity 2–4 adjusting display constrast 2–3 adjusting volume 2–12 advanced features 4–1 answering calls 3–4, 3–5 assembling 1–3 assigning speed dial keys 3–22 attaching base 1–6 Backlit Expansion Module 5–1 basic features 3–1 buddy lists 4–5 call lists, types of 2–12 calls, on hold 3–8 conferences calls 3–9 contact directory 2–13 customizing 2–1 Do Not Disturb 3–21 electronic hookswitch 2–7 ending calls 3–7 ending conferences 3–16 features, list of 1–9 figure,
User Guide SoundPoint IP 650 Index – 4
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
