Troubleshooting guide

21
TFTP.SERVER EVENTS Read Request for "sip.ld" from 10.10.10.3:1028 failed. File does not exist
TFTP.SERVER EVENTS Write Request for "0004f210dfae-boot.log" from 10.10.10.3:1029 failed. File already exists
TFTP.SERVER EVENTS Read Request for "bootrom.ld" from 10.10.10.3:1025 failed. File does not exist
TFTP.SERVER EVENTS Read Request for "0004f210dfae.cfg" from 10.10.10.3:1026 failed. File does not exist
TFTP.SERVER EVENTS Successfully transmitted "000000000000.cfg" to 10.10.10.3:1027, 462 bytes transferred
TFTP.SERVER EVENTS Read Request for "sip.ld" from 10.10.10.3:1028 failed. File does not exist
TFTP.SERVER EVENTS Successfully transmitted "polycomboot.cfg" to 10.10.10.3:1029, 749 bytes transferred
TFTP.SERVER EVENTS Successfully transmitted "customer-sip.cfg" to 10.10.10.3:1030, 119 bytes transferred
TFTP.SERVER EVENTS Successfully transmitted "defaultpolycom.cfg" to 10.10.10.3:1031, 7890 bytes transferred
TFTP.SERVER EVENTS Successfully transmitted "adtran-sip.cfg" to 10.10.10.3:1032, 20280 bytes transferred
TFTP.SERVER EVENTS Successfully transmitted "sip.cfg" to 10.10.10.3:1033, 129665 bytes transferred
TFTP.SERVER EVENTS Successfully transmitted "000000000000-directory.xml" to 10.10.10.3:1034, 158 bytes
transferred
NV7100# debug ip ftp-server (date and timestamps removed)
After a phone has downloaded “polycomboot.cfg”, it knows to use FTP to download its files and that those files are stored
in the Polycom folder on CFLASH.
FTP: USER command - Password required for 'polycomftp'.
FTP: USER command - User 'polycomftp' logged in .
FTP: PWD command - '/' is current directory.
FTP: CWD command - directory changed to 'Polycom'.
FTP: PASV command success - Entering Passive Mode (10,10,20,1,19,237).
FTP: TYPE command - Type is set to I.
FTP: SIZE command successful, 3719841.
If the SIZE command fails, the file is not present on CFLASH.
FTP: BINARY data connection for bootrom.ld.
FTP: RETR command - BINARY transfer failed.
IP.FTP SERVER (RETR) Transfer of file '/Polycom/bootrom.ld' failed for remote host '10.10.20.2'.
If the SIZE command did not fail, but the transfer shows that it failed the phone has downloaded the file, compared the
checksum to the file already on the phone and determined that the file is the same as the one stored on the phone. It
then cancels the FTP transfer for that file.
FTP: USER command - Password required for 'polycomftp'.
FTP: USER command - User 'polycomftp' logged in .
FTP: PWD command - '/' is current directory.
FTP: CWD command - directory changed to 'Polycom'.
FTP: PASV command success - Entering Passive Mode (10,10,20,1,20,81).
FTP: TYPE command - Type is set to I.
FTP: SIZE command successful, 332.
FTP: BINARY data connection for 0004f210dfae.cfg.
FTP: RETR command - BINARY transfer complete.
IP.FTP SERVER (RETR) Transfer of file '/Polycom/0004f210dfae.cfg' complete for remote host '10.10.20.2'.
FTP: USER command - Password required for 'polycomftp'.
FTP: USER command - User 'polycomftp' logged in .
FTP: PWD command - '/' is current directory.
FTP: CWD command - directory changed to 'Polycom'.
FTP: PASV command success - Entering Passive Mode (10,10,20,1,20,81).
FTP: TYPE command - Type is set to I.
FTP: SIZE command successful, 332.
FTP: BINARY data connection for 0004f210dfae.cfg.
FTP: RETR command - BINARY transfer complete.
IP.FTP SERVER (RETR) Transfer of file '/Polycom/0004f210dfae.cfg' complete for remote host '10.10.20.2'.