Troubleshooting guide

19
Switching From TFTP to FTP for Config Download
In certain cases, whether due to network issues or other configuration problems, a phone may not be able to pull its
configuration from TFTP and will need to be directly pointed to the FTP server on the unit.
These examples assume that the default configuration exists on the 7100. If any of these parameters have been changed,
the statements will have to be adjusted accordingly:
Data VLAN: 10.10.10.1
Voice VLAN: 10.10.10.2
Phone FTP Username: polycomftp
Phone FTP Password: password
GUI Interface
By default, the tftp-server option in the DHCP configuration is set to tftp://10.10.10.1 on the data VLAN and
tftp://10.10.20.1 on the voice VLAN.
To have the phone pull its configuration directly via FTP, the TFTP Server option needs to be changed to:
Data VLAN DHCP Pool: ftp://polycomftp:password@10.10.10.1/Polycom/
Voice VLAN DHCP Pool: ftp://polycomftp:password@10.10.10.2/Polycom/