Troubleshooting guide

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000000000000.cfg Tells the phone which app file, config
files, and misc. files to download from the
boot server.
By default it contains a reference to:
• sip.ld
• polycomboot.cfg
• customer-sip.cfg
• defaultpolycom.cfg
• adtran-sip.cfg
• sip.cfg
Used only if mac.cfg is not present.
sip.ld Polycom application firmware file Required to upgrade any new or
replacement phones.
polycomboot.cfg Programs these parameters on the
phone:
• VLAN ID
• CDP enable/disable
• DHCP enable/disable
• Boot server “name”(IP or domain
name)
• Boot Server Type (FTP by
default)
• Boot server username/password
•
Local phone username/password
4. If the VLAN ID is different than the one currently in use (always the case for new phones), the phone will reboot
with the new VLAN ID and begin the process again. The phone will now have the boot server type and login so it
will use FTP to download the files.
5. The phone will then download the files listed below (in this order):
Filename
Purpose
Notes
bootrom.ld Polycom bootrom file Required to upgrade any new or
replacement phones.
mac.cfg Tells the phone which app file, config
files, and misc. files to download from the
boot server.
By default it contains a reference to:
• sip.ld
• customer-sip.cfg
• extension-mac.cfg
• adtran-sip.cfg
• sip.cfg
• polycomboot.cfg
This file is created when a new user
account is created.
sip.ld Polycom application firmware file Required to upgrade any new or
replacement phones.
polycomboot.cfg Programs these parameters on the
phone:
• VLAN ID
• CDP enable/disable
• DHCP enable/disable
• Boot server “name”(IP or domain
name)