Troubleshooting guide

11
CSV File Field Descriptions
MAC Address:
Description: Associate a phone’s unique mac-address with this entry
What It Does: Allows the phone with this mac to register with the system.
Acceptable Formatting: hexadecimal digits only; should be twelve digits in length; must be uniquely assigned
Extension:
Description: Associate an new unique extension with this entry
What It Does: Creates a new voice user with this value; allows a phone to register with the system using this value
Acceptable Formatting: Numeric digits
Phone Model:
Description: The type of the phone associated with this entry
What It Does: Tells the system how many line keys the phone has that are usable
Acceptable Formatting: Only these precise values are acceptable:
ADTRAN IP 706
ADTRAN IP 712
Polycom SoundPoint IP 32x/33x
Polycom SoundPoint IP 430
Polycom SoundPoint IP 450
Polycom SoundPoint IP 501
Polycom SoundPoint IP 550/560
Polycom SoundPoint IP 601/650/670
Polycom SoundStation IP 4000/6000/7000
First Name:
Description: The desired first name of the person who will use this phone
What It Does: Help to label the phone, provides callerID info, etc…
Acceptable Formatting: Only printable ASCII characters
Last Name:
Description: The desired last name of the person who will use this phone
What It Does: Help to label the phone, provides callerID info, etc…
Acceptable Formatting: Only printable ASCII characters
Sip Authentication Password:
Description: The desired plain-text password used for the IP phone to register to the NV7100
What It Does: Provides the system with a way for validating the IP phone
Acceptable Formatting: Alphanumeric characters, from one to sixteen characters in length
DID (added as of AOS A5.01):
Description: A desired Direct Inward Dial for the system to direct to this extension
What It Does: Allows DIDs to be mapped to an extension
Acceptable Formatting: Numeric digits
Email Address (added as of AOS A5.01):
Description: The desired email address to associate with this extension
What It Does: This is used for voicemail-to-email capabilities
Acceptable Formatting: A valid email address
Coverage (added as of AOS A5.01):
Description: The desired coverage to associate with this SIP endpoint
What It Does: Used to direct what happens to a call after the set number of rings has been reached
Acceptable Formatting: String for the name of a global call coverage list (e.g. “go_to_voicemail”)
Cos (added as of AOS A5.01):
Description: The desired class of service to associate with this extension
What It Does: Used to limit/restrict what services this SIP endpoint will be able to perform/use
Acceptable Formatting: String for a configured voice class of service (e.g. “normal_users”)