Technical data

90362-01 Troubleshooting and Customer Support G-7
7. Telebit has also established an e-mail forum called
[e-mail]
for communication among
NetBlazer users. If you want to be included, send your request to
[e-mail] . You will receive a
pre-formatted message detailing how to subscribe and unsubscribe
to this e-mail forum.
Pre-Call Checklist
When you call customer support, you should be at your computer with the
following information available.
The NetBlazer’s product name and model number.
The NetBlazer’s serial number.
The date you purchased the NetBlazer.
The name of your NetBlazer reseller.
The make and model of your computer or terminal.
The exact wording of any error messages that appeared on your screen.
The name of the screen you were on (for example, the Dial-in Users screen).
This name is located in the upper right-hand corner of each screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.