Technical data

G-6 Troubleshooting and Customer Support 90362-01
Before you call customer support, you should also try to do the following
steps (if you are unable to run the Setup Utility, skip to step 6). You should
also prepare for the call by following the checklist on page G-7.
1. Read this manual and check the on-line Help for additional
information.
2.
Register your NetBlazer. See page 11-1 for instructions on using the
Setup Utility to register your NetBlazer.
3.
Check to see if there are any bug fixes or updates you could down-
load that might fix your problem. See page 11-4 for instructions on
downloading patches and updates.
4.
Review the Telebit application notes available through the following
services:
FTP -
ftp.telebit.com /pub/tech-support directory
Gopher -
ftp.telebit.com
Telebit BBS - [phone]
CompuServe - MODEMVENDOR Forum Library 5 or GO TELEBIT
Telebit TeleFax System - [phone]
5.
Contact your dealer. Telebit authorized dealers are familiar with
Telebit’s products and should be able to help you resolve any
problems that you may encounter while setting up and using the
system.
6. Call Telebit Customer Support at [phone] or (in the USA)
1-800-TELEBIT (1-800-835-3248). On the East Coast, you can call
1-800-336-8396 or [phone]. In the United Kingdom you can
call [phone]. From Hong Kong you can call
[phone]. Telebit can also be reached electronically by the
following means:
CompuServe -
75300,2170 or GO TELEBIT
E-mail -
[e-mail]
AppleLink -
Telebit